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very well managed by the staff.Parking is a nightmare.The problemhad been solved but we are back to where we were.
Also concerned that yr service team have made a recommendation of changing both pads and disks on brakes after only 35k miles. My last Audi went on into the 50k miles without any records. Seconds the run flat tryes are not fit for purpose
They are quite good
Service was good but took unnecessary long time
spot on once again
Very friendly and knowledgeable. I also like their flexibility which is a real bonus for me as I travel extensively across Europe etc so whenever I have a problem I can always count on them to find the right solution.
My car was not ready as originally indicted and I had to query if there were any items requiring attention following the safety inspection.
When I got the car back having paid £240 I drove the car away and got a warning that off side dip beam was not working. Exactly in the area Stratstone had been working on the washer bottle. Not good given they said it had a full health check.
Although I mainly only wanted a software update done to the car. I did mention over the phone and in the garage when I dropped off the car that I was sure there is play in the steering of which is still there with the steering wheel off-centre.
One point lost for having the bonkers policy of all technicians take lunch break at exactly the same time!
Picked up and delivered on time. However did not provide a resolution to being unable to auto store radio channels.
The staff at Stratstone Harrogate were totally focused onservice, they dealt with the service recall swift and professionallyand made sure we were comfortable while we were waiting.Very happy.
The service was good, I was told the car would be washed after service but it wasn't.
Vehicle repaired and returned promptly as promised
I arrived with my replacement car , entered the garage and went to the service desk where I was briefly met by one of your employees who took me name and details got my keys and that was it . They didn't even bother asking for the replacement keys.
Problem completely resolved and overall check reassuring
As above. Whilst waiting for diagnosis had the run of the show room, coffee and biscuits. Found all staff friendly and approachable.
Excellent - no more to be said.
Met my expectations but didn't exceed them
Efficient service and friendly staff
Faultless service from booking to completion.
Very friendly and went out of their way to offer good service
Problem not fixed.
See answer to Q 1
technitions do anexcellent job but front of house needs improving telephone manner poor lack of information
A few issues since purchasing so I don't think I would buy from there again. Feel I paid a premium for buying from BMW which wasn't worth it so would probably buy from an independent in the future as I have once previously.
See the answer to question 1.
I was not messed around. The only slight criticism is that it was a recall and I paid for the diesel between Leeds and Harrogate which was perhaps for BMW's account. If you want to send me the cash then e mail me a firstname.lastname@example.org
Problem with starting not identified.
Car park way too small. Also service team could be more engaging.
Good service reception personnel- better than usual
Because the dealership made every effort to satisfy me and rectify my problems.
Easy and accomodating
They have rectified the problem
See above answer
All staff I dealt with were most helpful and efficientAlso 100% satisfied for valeting
Very professional service
Did all work required with no fuss.
see above. Reception excellent and helpful however
All are welcoming and helpful and problem diagnosis and correction are good. Just one outstanding issue prevents 5 stars
All the staff at this dealership are helpful and friendly
Efficient service and friendly staff. Only negative is the site is very overcrowded with cars so parking or even driving through is difficult.
Completed on the day of enquiry and under warranty. Friendly staff.
See above. Still waiting for the bodyshop to call back about warranty issue. Had a text to see how satisfied. Said I wasn't, but no follow up as to why, so clearly aren't bothered.
Most recent visit to Stratstone Harrogate was for the annual MOT check, completed without any problem. Also requested brake fluid replacement, as prompted by 'clock' symbol appearing; was done but the 'clock' remains, wasn't switched off I guess.
I felt they did try their best to ensure I left as a very happy customer. Jake (sales) was down to earth and easy to talk to.
I had trouble getting my deposit back. This is still outstanding.
As above plus sales man guidence at every step of the experiance
During the purchase I was listened to and helped to achieve just what I wanted the delivery was when I was told so it was worth waiting for
Adam the sales Manager I dealt with answered all the questions I had and alleviated and concerns I had
The deal we were offered was explained to us in detail, with no sales jargon, no pressure, made us feel completely at ease. Staff were polite, courteous, extremely friendly and helpful, &very enthusiastic about their product.
We had excellent service from Stephen king
This is difficult really, the issues weren't there fault, you produced a car with the wrong tyres on it. Admittedly they didn't spot it, bit the whole thing was a safety issue that I had to raise. The dealer changed the tyres.
I was completely satisfied and David McCorrie was outstanding and very professional. My wife and I only came in for a look and left after buying a new car.
I was provided with superb customer service by David McCorrie at Stratstones in Harrogate and that made it so much easier.
If you could have a 4.99 this would be more accurate. Just one little piece of information we were given which was inaccurate, but not enough to give a bad score. The whole experience was very good.