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Satisfied with the work done and the explanation for what was needed
Competent staff and good repairs, done when promised.
Well looked after
Service and MOT of car was attended to and completed ahead of scheduled time.
Car collected and returned as agreed, washed too.
Very satisfied when I take it in for a service, but when I had a problem with the engine management light I had to take it to cooper York as Stratstone could not look at it for a two weeks.
All areas carried out to full satisfaction
I wasnt expecting you to resolve an intermittent electrical fault but at least we tried.
Once you had the car I was very satisfied with the work carried out. Lewis, the Customer Advisor, was extremely polite and helpful as was the curtesy car driver.
good experience but nothing I haven't had from independent garages with other cars
Had to wait longer than expected when collecting Car after service
See above. We were pleased to have had a courtesy car, which I had almost declined as I anticipated the repair would completed by mid afternoon.
The repair didn't work and you had to have it back again and then had to wait for more parts
Problem was sorted and car very well valeted
The first time I brought the car in for a health check it was very thorough and produced a comprehensive report
Fitted me in very quickly
booked car in for work doing on it next week
Service was completed to time and specification
As per above the level of service and interest was just what I required and expected of a dealership such as BMW. It is not always the case however that that is the experience that one receives.
I asked at the service desk for some one to look at the Black tar marks to be removed. Nothing happened . I only noticed the next day when I looked.
Courteous and knowledgeable service reception staff. All requested work was done. Only slight downside is the recurrence of a problem I/Stratstone thought was corrected, i.e. failed rear fog light bulb. Car booked in for 29 May to correct.
See my comment to the previous question
As previous reply, the whole follow up to the purchase & warranty certainly 5 star.
Complimentary valet completed to a high standard, on time and dealer staff were friendly and polite. Importantly the dealer did not use the opportunity to try and sell other services.
I felt like the way I was treated was somewhat altered when I paid with cash rather than accept finance but otherwise it was very positive
Very pleased with the speed & efficiency with which they carried out, what I thought, would be a fairly lengthy job.
In conversation with service desk, I did miss something pretty critical - warning message on dash should have been explained better. Had a bit of an anxious drive 2 days later, and had to call to be reassured to ignore it for next couple of months.
The car actually went to Stratstone through a 3rd Party but satisfied that Stratstone did all that was requested of them
Everything was done as requested
All check ups performed within stated time including free car wash and vac, and health check
parking is dreadful
Whole experience was problem free
Repair was completed with efficiency and satisfaction as accurately advised by the team.
I cant give a 5 because the service isnt perfect - dirty marks in the carpets again after the last visit (even though Lewis Kelly who served me went out of his way to put things right - he is a credit to the company)
Wish I had been given a printed copy of service performed, but I know that it is not BMW policy and I can get service information on screen onboard if I want to.
Getting such a good service is very satisfying and appreciated.
Kept to time, did what was asked.
Staff were very attentive and efficient. Coffee is excellent!
Service was carried out in a professional manner
hassle free this time
Car service carried out and contacted to collect when completed
It was hassle free
Friendly, knowledgable and efficient staff. Excellent facilities.
Took all day to do a brake fluid change under my servicing policy and complete a MOT.Failed to give me copy of service sheet for work done.Also could not provide MOT emissions paper copy so had to insist on emission retest to get my copy.
Service was efficient. However my car required additional repairs so had to be held overnight as the parts were not available ??
Service and health check carried out as expected
Additional small job (blown fuse) - very difficult to get to was done under warranty
Professional and friendly staff, easy to book in pleasant showrooms
Everything happened to expectations
Friendly staff supplying efficient services. Work always done as scheduled and they keep you informed of progress.
Only 4 stars as the loan car I got was a lower spec model that what I have - that being said it did make me appreciate and love my car even more.
Our visit to Harrogate BMW was excellent except for a slight problem in the Spares Department where the operative was not aware of the correct fitting for our headlamp. Was resolved quickly and to our satisfaction.
The service team did their best to overcome the various issues which arose. Communication is key and could still be improved.
Excellent notification; easy booking in; service was carried out in the time stated; the car was cleaned and polished; and all this on one of the worst weather days this year.
The booking process was fine, i was given a lift home.
All went as planned
work completed on time at quoted price and service was very good
Our salesman Steve arranged everything for me, and kept me informed throughout.
I WAS HAPPY WITH THE INFO PROVIDED BY THE SALES PERSONNELBUT TOTALLY DISSATISFIED WITH THE 6 WEEK DELAY IN DELIVERY OF THE NEW CARIVE WRITTEN TO BMW CUSTOMER SERVICE SEPARATELY OVER THIS ISSUE
david mc carrie made me feel welcome and not just any old customer it is not all about profit
Everything was straightforward and made very easy by our contact David who was very knowledgable and kept us informed throughout.
A great service from the sales executive
No time wasted, expert attention provided. A seamless showroom process.
Just great service, I felt that they really did care about me as a customer and a person. I felt that loyalty to your brand was recognised and respected.
We have been buying BMWs for over twenty years now and dealing with Stephen King our sales person for over 15years.This is the first time we have used this dealership but as usual we have had excellent service.
New Car Sales Executive, Stephen King, provides an holistic service. He guided me through every stage of the process, regarding the specification and financials and delivery of the car. He leads from the front and is a credit to your company.
Very high levels of service from Stephen King
Salesan 10/10. Business side werent prepared and I waited 2.5 hrs having driven 1.3 hours to get to dealership
David McCorrie paid attention to my requirements, made useful and informed suggestions to aid my choice in deciding upon the car's specification and acted most professionally and patiently. He was clearly very excited and impressed by the vehicle too
A very professional and helpful experience.
Everyone was nicel to deal with and professional.
Lack of product knowledge, poor communications and difficulty in getting a proforma invoice
Great handover I also have two young children and the salesman had some gifts for them when we went to pick up the car which was a nice touch and made it memorable for them.
Everything spot on thank you
Overall very straightforward and helpful.
Stephen was absolutely awesome from the beginning and supportive through every stage of the journey. He also helped ensure that my existing vehicle went through the service smoothly to be in a condition ready for the lease company to pick up
Delivery schedule was met.
An excellent experience. David Mccorrie went to extreme lengths to ensure our needs were fully understood and interpretation in the new car. He ensured the process was conducted in a relaxed way and kept us informed of progress at all times.
Stephen King was helpful in arranging test drives and answering questions about the car
Very good service from both the salesman (Rob Chapman) and new car sales manager (Joe Mcmurdo) throughout the buying process. Both a pleasure to deal with.