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Seamless experience and was able to wait and work
not five stars as you wanted to charge for pollen filter
The process was efficient and prompt with good communication
The two recurring problems with the car remain. Folding mirrors and tyre pressure warning.
Courteous and pleasant greeting, minimal wait and the car as ready when I came to collect it.
Good knowledge and professional.
Pleasant, friendly and efficient treatment
Car was in 'showroom' condition
It was entirely problem free
The service was effectively carried out, but was extremely expensive, and the new tyre put on was strangely overpriced compared with prices obtained elsewhere.
The clean that was done was below average - if this is offered as an "extra" it should be better. The boot wasn't touched and the back seats not cleaned. A bit disappointing when it was mentioned. The service team were good and efficient
Good,attentive people.Car ready in clean condition at time stated!
All work was done as requested, even though some had some quite specific requirements.
The actual appointment to deal with the problem was fine but the making of the appointment was hard work and difficult
service level - Good, but let down by mis-information & marks on white leather seat !
- All seemed very efficient - Cost would be a factor
Kept me informed about progress and not sat wondering when car was ready for collection
My car has to return to the garage a second time as the fault was not fixed. Stratstone did not identify that a recall for EGR was applicable to my car.
Fab service and I really liked the video on the Healthcheck and the pdf results
good customer service
Friendly helpful knowledgeable staff
Excellent Experienced Service Manager
Everything in good order
A massive improvement on last few times. I got a courtesy car, I wasn't hanging around for hours to be told I couldn't have my car back. I was told what was going on.
Friendly and efficient reception staff. Great surroundings. Service carried out as requested and great follow up video with recommendations.
After breakdown call out they immediately took my car in and got it fixed within the day .Excellent as I was on holiday in Harrogate. My only gripe is that I had telephoned the previous day (before asking for emergency call out) to ask for a repair
See above answer
Car was serviced within a timely manner
Generally very good but had to negotiate a bit on the cost of the brake pads and discs but reached a satisfactory agreement
Service levels better than last visit - I received a "notice of prosecution" for speeding whilst the car was being serviced, so we'll see if anything arrives in the post.Still annoying to be given a courtesy car with fuel gauge "on empty", again.
Did not complete the work agreed in the time stated. Poor communication, car taken away without work completed
Efficient service but a little slow.
Good overall. Window still grumbles on opening as it did before fix.
I haven't a clue as to what's under the bonnet I leave that to the experts,so as I am not having any issues with vehicle I presume you have serviced it well.I expected it to be fully washed and valeted it was not in a good state when handed back.
All Stratstone staff make the experience pleasant .
Your service manager really knows his job and is never condescending to female customers.
Very good service
The service staff were excellent
I was offered courtesy car. Job done professionally.
Everything carried out efficiently.
After the first service on my new model X1 my car was given back with an oil leak. The dealer failed to correctly identify the cause on the first return visit and it took a second visit to identify a cracked engine cover! My drive at home is ruined.
Because I was completely satisfied
Ease of booking, collection, service and return of car
Only a check up rather than full service so not able to comment further.
very well managed by the staff.Parking is a nightmare.The problemhad been solved but we are back to where we were.
Also concerned that yr service team have made a recommendation of changing both pads and disks on brakes after only 35k miles. My last Audi went on into the 50k miles without any records. Seconds the run flat tryes are not fit for purpose
They are quite good
Service was good but took unnecessary long time
spot on once again
Very friendly and knowledgeable. I also like their flexibility which is a real bonus for me as I travel extensively across Europe etc so whenever I have a problem I can always count on them to find the right solution.
My car was not ready as originally indicted and I had to query if there were any items requiring attention following the safety inspection.
When I got the car back having paid £240 I drove the car away and got a warning that off side dip beam was not working. Exactly in the area Stratstone had been working on the washer bottle. Not good given they said it had a full health check.
Picked up and delivered on time. However did not provide a resolution to being unable to auto store radio channels.
Although I mainly only wanted a software update done to the car. I did mention over the phone and in the garage when I dropped off the car that I was sure there is play in the steering of which is still there with the steering wheel off-centre.
One point lost for having the bonkers policy of all technicians take lunch break at exactly the same time!
The staff at Stratstone Harrogate were totally focused onservice, they dealt with the service recall swift and professionallyand made sure we were comfortable while we were waiting.Very happy.
The service was good, I was told the car would be washed after service but it wasn't.
Problem completely resolved and overall check reassuring
I arrived with my replacement car , entered the garage and went to the service desk where I was briefly met by one of your employees who took me name and details got my keys and that was it . They didn't even bother asking for the replacement keys.
Vehicle repaired and returned promptly as promised
As above. Whilst waiting for diagnosis had the run of the show room, coffee and biscuits. Found all staff friendly and approachable.
I life on Teesside some 60 miles from Harrogate were I purchased the new 520d xdrive.The service I received was excellent and well worth the journey.There was no comparison to Coopers Teesside - Stratstone Harrogate were first class.
Sales guy made it easy and met my requirements and price
All staff I dealt with were very pleasant and knowledgeable. Always willing to help out with any problems. Made the buying experience very easy.
Outcome we bought a car and we are happy
A test drive wasn't available at the time agreed, but it was rearranged soon after. One small area of confusion over whether an accessory was standard or a cost option.
This is our 10th BMW ....... that speaks volumes ! Excellent service.
Eveverything happened in a timely way and the vcar arrived when they said it would
Again, fantastic service from Jake and Joe during the purchase and delivery process. Made the purchase of my first M car feel very special.
the team were very helpful
Once the car order had reached the Stage of factory production I was kept informed every step of the way. Regular email bulletins that described it's progress, including ports of shipment to PDI gave me a sense of ownership before owning it! Good PR
I had trouble getting my deposit back. This is still outstanding.
As above plus sales man guidence at every step of the experiance