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Fitted recall job in and made things convenient for me.
Did the job,cleaned the car.in the time stated ,very ??
Administration side of things seems over complicated
Pleasant knowledgeable staff. Service provided exactly as requested.
Efficient to book at a convenient time. I arranged to wait for my car and work to make the most efficient use of my time. I was provided with an office to work in with wi-if and was able to complete an important report by the time my car my ready.
Thank you for your valued feedback. The team are very happy that they were able to accommodate your needs whilst your car was with us.
Although my car passed its MOT, I didn't receive a satisfactory explanation for a cautionary measure identified even though I requested this. I consulted an independent mechanic and researched on-line to understand the issue which was disappointing.
I have bought and had my cars serviced at this dealership, under different owners for 25years and they always meet me requirements.
Thank you for your brilliant feedback. Our highly trained staff are particular and proud of the work they do. Your comments have been passed onto the Service Team.
Thank you for your lovely feedback. Your comments have been passed to the team.
Chris Wright sorted out everything for me
All work completed to the price quoted
Thank you for your valued feedback.
There were absolutely no problems.
Thank you for your brilliant feedback. Your comments have passed onto the team.
nothing special, I was recommended by a friend hence the travel but not really worth the travel, missed my windsreen wipers blades, tyre pressures not checked and were flagged as low by the system a couple of days after
The servicing was well done but the BMW service system of time/ wear based service leaves me with more service schedules next year. This is obviously the modern way of doing things but I wonder how much value I am getting from the 5year service plan?
friendly staff, pleasant showroom, serviced on time with full details of inspections etc.
Thank you for your valued feedback, it is much appreciated. I will pass on your comments to the team.
1) Courteous staff - helpful, efficient and friendly.2) Service carried out with minimum fuss and within time-frame requested
Thank you for your brilliant feedback....I have conveyed your feedback to the team. Glad we met with your schedule for the day.
The process was professional, easy to arrange the level of communication was good.
Exceptional attention to detail and commitment to getting it right
In conjunction with the scheduled work, the multi point check highlighted three areas of further advisory work. I was aware of these already. So was pleased NOT to be given a hard sell over them. I would be pleased to return.
Everything done on time and I was kept fully informed of progress.
At first, experience wasnt great for following reasons:- 1 series Manila was given as courtesy car for 535 m sports plus fully automatic.- not everything was fixed on same day - later TL got it all sorted, and very pleasant to work with
Thank you for your feedback. Happy that Chris was able to assist you.
They did what they should do. There was constant contact as to progress of the job, & the coffee was decent.
Car delivered before due date in immaculate condition
it would be a 5 but the handbrake needed adjusting and it does not seem to be done especially when compared to the courtesy car.
Great. Debbie was very good, even offering to arrange a lift for me to pick up the car
as above, and lift into Harrogate for a meeting whilst car being serviced, good service
The car came back clean and there was a full report. Only unsatisfactory item was that the service agreement had run out 4,000 miles before. I had no knowledge that there was a 50,000 mile limit on this agreement. Nothing to say this on agreement.
Thank you for your valued feedback. "BMW Service Inclusive is available on all new BMW models and covers the cost of a comprehensive list of service items for up to 3 years or 36,000 miles, whichever occurs first". We no longer offer the 5 year plan to new customers. In your case, the latter applies "5 years or 50,000 miles, whichever occurs first". Hope this information has been of help. I will pass on your comments to the Service Team.
Overall experience excellent
Good to hear that we were able to meet your requirements. Thank you for your valued feedback...these have been passed onto the Service Team.
Liz from the service department ensured i was kept up to date with the latest news on my car. All repairs under warranty.
Thank you for the brilliant feedback...passed your feedback onto Liz, she is a great asset to the team.
Satisfied with help given
It took too long to get to the point of the dealership agreeing there was a problem and then to get the call mid afternoon, it just made me feel like people either weren't clear about the issue or it wasn't been managed very efficiently
Thank you for your valued feedback. Please accept our apologies that you had to make an additional visit to the dealership in order to rectify the rattle.
I felt that the free valeting service had caused the blockage of the front windscreen washers, as I have never had any blockage before. I was told that the washer bottle needed flushing out which meant that I had to pay £150 .
Thank you for your feedback. The issue regarding the windscreen washer blockage has no connection with the valeting service. These blockages occur when a none BMW washer fluid is used. We always recommend that you only use BMW products to achieve best results, to avoid unnecessary costs.
They performed the work on a "whilst-you-wait" basis. It was covered under a service plan so all work was completed FOC . This was explained to me clearly and the work was completed within the agreed timescale - including wash and vacuum. Excellent
Thank you for valued and great feedback. Our aim is to complete the work to suit your schedule, glad to see that we did. I will pass on your comments to the Service Team.
Seamless experience and was able to wait and work
Thank you for your great feedback. Your comments have been passed onto our Service Team.
not five stars as you wanted to charge for pollen filter
The process was efficient and prompt with good communication
Happy to hear that we were able to meet your requirements and pleased with our service department. I will pass on your comments to the team. Thank you for your valued feedback.
Good knowledge and professional.
Good to hear that your have noticed some improvement at our dealership with regards to the telephone systems. Our aim is to continue to improve our processes and systems so that our customers experience a great customer journey with us. Thank you for your valued feedback
The two recurring problems with the car remain. Folding mirrors and tyre pressure warning.
We are very sorry we were unable to program your car so that your mirrors could be folding above 15kmh - unfortunately we can not do this in the UK. Thank you for your feedback
Courteous and pleasant greeting, minimal wait and the car as ready when I came to collect it.
Thank you for your valued feedback, we love what we do... its been a pleasure to have been of service to you.
Pleasant, friendly and efficient treatment
Glad to hear you had a brilliant customer experience with us. Thank you for your great feedback!
Car was in 'showroom' condition
Thank you for your great feedback. I will pass on your comments to the Service and Valeting teams
It was entirely problem free
Thank you for the brilliant feedback ... our Service Team always endeavour to provide our customers with a high standard of service.
The service was effectively carried out, but was extremely expensive, and the new tyre put on was strangely overpriced compared with prices obtained elsewhere.
Happy to hear you were satisfied with our service. Our prices are in line with other BMW dealerships in the region. Thank you for your feedback.
The clean that was done was below average - if this is offered as an "extra" it should be better. The boot wasn't touched and the back seats not cleaned. A bit disappointing when it was mentioned. The service team were good and efficient
Thank you for your feedback. We offer a wash and vac service, not a full valet. Cleaning of the boot and dusting of the interior is not included in this service, the back seats are only hoovered. Our aim is not to disappoint our customers.
Good,attentive people.Car ready in clean condition at time stated!
Thank you for the brilliant feedback...your comments will be passed onto our Service Team.
Happy to hear that we offered you a good service and thank you for your valued feedback.
All work was done as requested, even though some had some quite specific requirements.
Great to see your valued feedback, pleased that we were able to complete the work on your car in line with your schedule. Thank you
The actual appointment to deal with the problem was fine but the making of the appointment was hard work and difficult
Apologies, that you found making an appointment with us difficult. We are in the process of changing our booking systems, which will allow you direct contact with the dealership, during less busier times of the day. Thank you for your feedback.
service level - Good, but let down by mis-information & marks on white leather seat !
Thank you for your valued feedback. Please feel free to book your car in with us for a full valet at a time which suits you.
- All seemed very efficient - Cost would be a factor
Thank you for your valued feedback and that you are happy with our service. You will find that our prices are in keeping with other BMW dealerships in the region.
Very happy to have offered you a great service. Thank you for your valued feedback.
Always a pleasure to go to the showroom, and excellent service
Thank you for your valued feedback....enjoy your new car!
Friendly, not high pressure, patient.
Thank you for valued feedback. I will pass on your comments to Steve.
I was surprised not to be contacted by Tom OBrien prior to his leaving ,but Adam Richards was an excellent replacement and completed the purchase and delivery of my car
Adam listened to what I wanted and delivered it all
Thank you for valued feedback. I will pass on your comments to Adam.
I have only awarded 4 stars as there was no follow up after sales service, which has surprised me.
Thank you for your feedback. Stephen did leave you a couple of massages following the collection of your car, apologies that you missed each other. Happy to hear we were able to assist you in the purchase of your car.
Although everything was done to a high standard, only negative = I did not receive a manual for the GPS system. Although familiar with older version on previous BMW, 3 weeks on I still have lots of operational questions. I'm DISAPPOINTED.
Thank you for your valued feedback. Please feel free to pop in at anytime, one of our Sales Executives will be happy to answer any questions you have and guide you through on the on-board computer systems. The GPS manual is not a standard item.
I life on Teesside some 60 miles from Harrogate were I purchased the new 520d xdrive.The service I received was excellent and well worth the journey.There was no comparison to Coopers Teesside - Stratstone Harrogate were first class.
Thank you Mr Brundall. Thank you for responding to our survey, your feedback is appreciated. You made an excellent choice in choosing the 520d XDrive and glad that Stephen was able to assist you.
Sales guy made it easy and met my requirements and price
Thank you for your great feedback and that we were able to support you through your purchase