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ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Latest News & Events

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The January Sales Event

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Motability- £249 Advance

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Low APR Offers

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Delivery Mileage BMW

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BMW i8 Roadster

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Careers

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Free Winter Health Check

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We want your BMW.

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One Car. One Fixed Monthly Service Cost.

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Ultimate Queen Event.

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BMW Winter Wheels & Tyres.

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BMW Test Drive Event

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Stratstone Stadium

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£2000 Scrappage Allowance.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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BMW 118d Sport Limited Offer.

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BMW i Electric Experience 19 – 21 May.

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Harrogate Rugby.

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Delivery Mileage BMW.

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New BMW 5 Series M Performance Accessories Offer.

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Easter Opening Hours.

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Delivery Mileage BMW X3.

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7 Seater BMW 2 Series Gran Tourer Offer.

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New BMW 5 Series.

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BMW 7 Series £499 0% APR.

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BMW Individual Colours

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10% off Winter Tyres.

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Beat the VED changes.

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BMW xDrive Offers.

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Make tracks to the Stratstone xDrive Event.

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Seasonal Offer with BMW M Umbrella.

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Technicians Wanted.

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Immediate Delivery BMW.

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BMW 5 Series - £319 per month.

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Your New 66 Plate.

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BMW 2 Series Gran Tourer Competition.

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BMW i3 – Your invitation.

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New Head of Business

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Summer in your new BMW?

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xDrive Offers.

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The new 16 Plate

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Book a Technology Experience.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Jas Rooprai

Customer Service Leader

Joe Mcmurdo

New Car Sales Leader

Chris Wright

Service Leader

Nigel Richards

Parts Leader

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fitted recall job in and made things convenient for me.

Service

Did the job,cleaned the car.in the time stated ,very ??

Service

Administration side of things seems over complicated

Service

Pleasant knowledgeable staff. Service provided exactly as requested.

Service

Efficient to book at a convenient time. I arranged to wait for my car and work to make the most efficient use of my time. I was provided with an office to work in with wi-if and was able to complete an important report by the time my car my ready.

Service
Thank you for your valued feedback. The team are very happy that they were able to accommodate your needs whilst your car was with us.

Although my car passed its MOT, I didn't receive a satisfactory explanation for a cautionary measure identified even though I requested this. I consulted an independent mechanic and researched on-line to understand the issue which was disappointing.

Service

I have bought and had my cars serviced at this dealership, under different owners for 25years and they always meet me requirements.

Service

Extremely thorough.

Service
Thank you for your brilliant feedback. Our highly trained staff are particular and proud of the work they do. Your comments have been passed onto the Service Team.

Self evident

Service
Thank you for your lovely feedback. Your comments have been passed to the team.

Chris Wright sorted out everything for me

Service

All work completed to the price quoted

Service
Thank you for your valued feedback.

There were absolutely no problems.

Service
Thank you for your brilliant feedback. Your comments have passed onto the team.

nothing special, I was recommended by a friend hence the travel but not really worth the travel, missed my windsreen wipers blades, tyre pressures not checked and were flagged as low by the system a couple of days after

Service

The servicing was well done but the BMW service system of time/ wear based service leaves me with more service schedules next year. This is obviously the modern way of doing things but I wonder how much value I am getting from the 5year service plan?

Service

friendly staff, pleasant showroom, serviced on time with full details of inspections etc.

Service
Thank you for your valued feedback, it is much appreciated. I will pass on your comments to the team.

1) Courteous staff - helpful, efficient and friendly.2) Service carried out with minimum fuss and within time-frame requested

Service
Thank you for your brilliant feedback....I have conveyed your feedback to the team. Glad we met with your schedule for the day.

The process was professional, easy to arrange the level of communication was good.

Service

Exceptional attention to detail and commitment to getting it right

Service

In conjunction with the scheduled work, the multi point check highlighted three areas of further advisory work. I was aware of these already. So was pleased NOT to be given a hard sell over them. I would be pleased to return.

Service

Competent service

Service

Everything done on time and I was kept fully informed of progress.

Service

At first, experience wasn’t great for following reasons:- 1 series Manila was given as courtesy car for 535 m sports plus fully automatic.- not everything was fixed on same day - later TL got it all sorted, and very pleasant to work with

Service
Thank you for your feedback. Happy that Chris was able to assist you.

They did what they should do. There was constant contact as to progress of the job, & the coffee was decent.

Service

Car delivered before due date in immaculate condition

Service

it would be a 5 but the handbrake needed adjusting and it does not seem to be done especially when compared to the courtesy car.

Service

Great. Debbie was very good, even offering to arrange a lift for me to pick up the car

Service

as above, and lift into Harrogate for a meeting whilst car being serviced, good service

Service

The car came back clean and there was a full report. Only unsatisfactory item was that the service agreement had run out 4,000 miles before. I had no knowledge that there was a 50,000 mile limit on this agreement. Nothing to say this on agreement.

Service
Thank you for your valued feedback. "BMW Service Inclusive is available on all new BMW models and covers the cost of a comprehensive list of service items for up to 3 years or 36,000 miles, whichever occurs first". We no longer offer the 5 year plan to new customers. In your case, the latter applies "5 years or 50,000 miles, whichever occurs first". Hope this information has been of help. I will pass on your comments to the Service Team.

Overall experience excellent

Service
Good to hear that we were able to meet your requirements. Thank you for your valued feedback...these have been passed onto the Service Team.

Liz from the service department ensured i was kept up to date with the latest news on my car. All repairs under warranty.

Service
Thank you for the brilliant feedback...passed your feedback onto Liz, she is a great asset to the team.

Satisfied with help given

Service

It took too long to get to the point of the dealership agreeing there was a problem and then to get the call mid afternoon, it just made me feel like people either weren't clear about the issue or it wasn't been managed very efficiently

Service
Thank you for your valued feedback. Please accept our apologies that you had to make an additional visit to the dealership in order to rectify the rattle.

I felt that the free valeting service had caused the blockage of the front windscreen washers, as I have never had any blockage before. I was told that the washer bottle needed flushing out which meant that I had to pay £150 .

Service
Thank you for your feedback. The issue regarding the windscreen washer blockage has no connection with the valeting service. These blockages occur when a none BMW washer fluid is used. We always recommend that you only use BMW products to achieve best results, to avoid unnecessary costs.

They performed the work on a "whilst-you-wait" basis. It was covered under a service plan so all work was completed FOC . This was explained to me clearly and the work was completed within the agreed timescale - including wash and vacuum. Excellent

Service
Thank you for valued and great feedback. Our aim is to complete the work to suit your schedule, glad to see that we did. I will pass on your comments to the Service Team.

Seamless experience and was able to wait and work

Service
Thank you for your great feedback. Your comments have been passed onto our Service Team.

not five stars as you wanted to charge for pollen filter

Service

The process was efficient and prompt with good communication

Service
Happy to hear that we were able to meet your requirements and pleased with our service department. I will pass on your comments to the team. Thank you for your valued feedback.

Good knowledge and professional.

Service
Good to hear that your have noticed some improvement at our dealership with regards to the telephone systems. Our aim is to continue to improve our processes and systems so that our customers experience a great customer journey with us. Thank you for your valued feedback

The two recurring problems with the car remain. Folding mirrors and tyre pressure warning.

Service
We are very sorry we were unable to program your car so that your mirrors could be folding above 15kmh - unfortunately we can not do this in the UK. Thank you for your feedback

Courteous and pleasant greeting, minimal wait and the car as ready when I came to collect it.

Service
Thank you for your valued feedback, we love what we do... its been a pleasure to have been of service to you.

Pleasant, friendly and efficient treatment

Service
Glad to hear you had a brilliant customer experience with us. Thank you for your great feedback!

Car was in 'showroom' condition

Service
Thank you for your great feedback. I will pass on your comments to the Service and Valeting teams

It was entirely problem free

Service
Thank you for the brilliant feedback ... our Service Team always endeavour to provide our customers with a high standard of service.

The service was effectively carried out, but was extremely expensive, and the new tyre put on was strangely overpriced compared with prices obtained elsewhere.

Service
Happy to hear you were satisfied with our service. Our prices are in line with other BMW dealerships in the region. Thank you for your feedback.

The clean that was done was below average - if this is offered as an "extra" it should be better. The boot wasn't touched and the back seats not cleaned. A bit disappointing when it was mentioned. The service team were good and efficient

Service
Thank you for your feedback. We offer a wash and vac service, not a full valet. Cleaning of the boot and dusting of the interior is not included in this service, the back seats are only hoovered. Our aim is not to disappoint our customers.

Good,attentive people.Car ready in clean condition at time stated!

Service
Thank you for the brilliant feedback...your comments will be passed onto our Service Team.

Good service

Service
Happy to hear that we offered you a good service and thank you for your valued feedback.

All work was done as requested, even though some had some quite specific requirements.

Service
Great to see your valued feedback, pleased that we were able to complete the work on your car in line with your schedule. Thank you

The actual appointment to deal with the problem was fine but the making of the appointment was hard work and difficult

Service
Apologies, that you found making an appointment with us difficult. We are in the process of changing our booking systems, which will allow you direct contact with the dealership, during less busier times of the day. Thank you for your feedback.

service level - Good, but let down by mis-information & marks on white leather seat !

Service
Thank you for your valued feedback. Please feel free to book your car in with us for a full valet at a time which suits you.

- All seemed very efficient - Cost would be a factor

Service
Thank you for your valued feedback and that you are happy with our service. You will find that our prices are in keeping with other BMW dealerships in the region.

Super service

Service
Very happy to have offered you a great service. Thank you for your valued feedback.

Always a pleasure to go to the showroom, and excellent service

Sales
Thank you for your valued feedback....enjoy your new car!

Friendly, not high pressure, patient.

Sales
Thank you for valued feedback. I will pass on your comments to Steve.

I was surprised not to be contacted by Tom OBrien prior to his leaving ,but Adam Richards was an excellent replacement and completed the purchase and delivery of my car

Sales

Adam listened to what I wanted and delivered it all

Sales
Thank you for valued feedback. I will pass on your comments to Adam.

I have only awarded 4 stars as there was no follow up after sales service, which has surprised me.

Sales
Thank you for your feedback. Stephen did leave you a couple of massages following the collection of your car, apologies that you missed each other. Happy to hear we were able to assist you in the purchase of your car.

Although everything was done to a high standard, only negative = I did not receive a manual for the GPS system. Although familiar with older version on previous BMW, 3 weeks on I still have lots of operational questions. I'm DISAPPOINTED.

Sales
Thank you for your valued feedback. Please feel free to pop in at anytime, one of our Sales Executives will be happy to answer any questions you have and guide you through on the on-board computer systems. The GPS manual is not a standard item.

I life on Teesside some 60 miles from Harrogate were I purchased the new 520d xdrive.The service I received was excellent and well worth the journey.There was no comparison to Coopers Teesside - Stratstone Harrogate were first class.

Sales
Thank you Mr Brundall. Thank you for responding to our survey, your feedback is appreciated. You made an excellent choice in choosing the 520d XDrive and glad that Stephen was able to assist you.

Sales guy made it easy and met my requirements and price

Sales
Thank you for your great feedback and that we were able to support you through your purchase