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ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Latest News & Events

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X Event

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WHAT A DIFFERENCE A DAY MAKES.

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The Ultimate Rugby Competition.

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Job Vacancies.

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The BMW 3 Series with 0% APR.

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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THE BMW 3 SERIES SALOON NOW AVAILABLE WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES ONLY.*

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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Delivery Mileage/Ex-Demonstrator.

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Motability- £249 Advance.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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Ultimate Queen Event.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Stratstone Stadium.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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Harrogate Rugby.

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New BMW 5 Series.

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BMW Individual Colours.

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Make tracks to the Stratstone xDrive Event.

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Technicians Wanted.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Georgina Watters

Head of Business

Tim Bowman

Head of Sales

Melvin Cleland

Handover Specialist

Chris Wright

Service Leader

Nigel Richards

Parts Leader

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The job was not done properly and had to go back again at great inconvenience.

Service

Car was booked in for warranty work on the 20/09. No courtesy car available so lift to work was arranged. Taxi picked me up from work in Long Marston at 5:00pm back to Harrogate, some 30 miles journey. Not part so had to rebook!!’ Not happy at all

Service

Takes a long time.....from 10.00am to 5.00pm.

Service

It was compleed on time to a very good standard

Service

Again level of service and their willingness to make sure the customers needs are catered for without disruption

Service

I have no complaints and I was lent a new car for the day

Service

The service from the agent was good

Service

Stratstone Harrogate are always very friendly, approachable and competent.

Service

They are extremely efficient and very customer focused. They are also flexible to meet the customers needs when it comes to timings etc

Service

Good service and great customer service but car valet was not very good!

Service

Poor communications about time for work to be completed. Poor (almost non existent) handover when work completed and no instruction/advice given on Advanced Eye 2.0 which we had fitted by them.

Service

As a service plan customer I would have found a printout of service history a help in understanding what had been done to my car not just the health check data. ( which was wrong on the previous inspection as regards brake wear.)

Service

helpful, courteous, friendly staff

Service

Due to the efficiency and politeness of all staff.

Service

Car running better and given a decent wash

Service

A good all round service, but see notes in previous answer.

Service

The emergency recall wad delt with promptly and effectively whist I was waiting

Service

What customer service?

Service

Total confidence in the staff.

Service

refer to answer above. On plus side, courtesy car supplied.

Service

sorted out the problem

Service

Easy & convenient booking, all work completed on time!

Service

Sometimes difficult to contact

Service

The young man who looked after me was excellent.

Service

Car not properly valeted on service visit. Not vacuumed on passenger side. Normally has been to high standard.

Service

As above. Previous time my car was serviced. I was sent an email of everything they’d done to the car and any problems

Service

See the above answer. The only reason for not awarding 5 stars is that when leaving a message with tge reception staff a d being promised that someone would get back to me, I had to make the next contact.

Service

Friendly and efficient welcome, good facilities while waiting, car ready earlier than expected.

Service

As above. No loan car was available and we had to wait in reception for an hour to collect the car. The car had been washed but streaks were left on the windows. Perhaps the washing was rushed but why not do it properly?

Service

a job well done

Service

Very good service

Service

Guy who served me was greatAll issues resolved, including some caused by previous visit.

Service

I had my car booked in for a replacement head(?) I was informed the replacement part had not arrived. I found out by chance the day before the appointment.The replacement part was ordered on 13 aug. My car is now booked in for 26 sep. Too long

Service

Booking in was straight forward, my car was completed on time and it was valeted to a good standard.

Service

Good staff, poor parts availability left my car in workshop for 4 days.

Service

Good experience with dealer. Dealer attended to the resolution of the problem in a manner that inspired confidence.

Service

I was very satisfied with the service experience I received

Service

Great customer service from Wayne, informative and gave option for the work that was required.

Service

See above , but breaks still squeak

Service

Everything was carried out efficiently

Service

on time, efficient.

Service

First time used Stratstone as have recently moved house. Was not offered (although did not need) a lift back from the garage. Previous dealer Listers of Boston always offered.

Service

very good, not outstanding

Service

Treated with respect and courtesy with a very helpful attitude from staff and prompt repair even though car is under BMW Used Approved warranty

Service

Went in because my car had problem. Spoke to Liz on service and was made very welcome. Couldn't have been more helpful.

Service

All staff we dealt with were helpful and professional and the work was carried out (see above).

Service

Only problem car needed a wash when i got home

Service

They knew what was wrong with my car but ordered the wrong part this lead to my car having to stay in the repair department an extra day leaving me without a car for a whole day.

Service

Good service

Service

Reception explained clearly the service process The car was ready on time, serviced, washed and ready for me to leave.

Service

good support

Service

Polite staff and nice area to book

Service

Very satisfied when I bought the new BMW X1 through the new car sales executive and head of sales persons I found when I had to pick the car up the paperwork and handover documents were not correct and I had to wait 3 hours till I could drive away

Sales
Thank you for your feedback on your experience.We have made some exciting changes at our Retail Centre very recently and your comments are a help in constant improvement moving forwards Kind Regards Georgina Watters Head of Business

The salesman who I dealt with left shortly after ordering the car and no one else adopted the order. For a number of weeks no one seemed aware of what was happening or of when the car would be delivered.

Sales
Thank you for your feedback on your experience. Apologies for the breakdown in communication. We hope you are enjoying your new car Kind Regards Georgina Watters Head of Business

The handover was good but the paperwork was not entirely satisfactory.

Sales

Excellent salesman. Really genuine. Great handover even with Bluetooth problems. Very impressed

Sales
Thank you so much for the lovely comments - I will pass them on to Peter and Ben. Kind Regards Georgina Watters Head of Business

Excellent service

Sales
Thank you so much for you lovely comments and feedback - I will pass on to all those involved Kind Regards Georgina Watters Head of Business

Friendly staff, no hard sell, very helpful

Sales
Thank you very much for your lovely comments - I will pass them on to Adam. Kind Regards Georgina Watters Head of Business

Stephen King was great helping sort my order and especially returning the old car to BMW finance Without being able to do this through him would have made the process much harderIn addition he helped with a great courtesy car for a couple of days

Sales

Friendly & attentive staff with a good cross section of BMW models to compare & discuss the pros & cons relative to our needs. No pushey sales or attempts to direct us towards something we did not want with no pressure to progress to complete a deal

Sales

The treatment we received was very good, Kirsty was there every step of the way, a really good experience, we were kept informed as to what was happening, delivery was on time