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The service was undertaken quickly and feedback given promptly.
wanted a 5 series, I decided against as the service offered by the dealer since 2011 (2 cars) has been poor - both cars have been damaged on site, yes they repaired both and I always find that I have them call to chase up at the end of the day.
Reasonable good service, although the man on the service desk could have been more helpful and polite.
Answer as before and dealt with very efficiently
The people on the service desk are very helpful. I would add that getting someone to answer the phone is not easy
Rajan Sharma provided an excellent service all the way from purchasing my vehicle to servicing my vehicle. Brilliant sales executive.
Nothing outstanding just expected and efficient.
As above seemingly unmotivated miserable staff
Staff friendliness and expertise. Information provided was detailed and easy to understand. Quality of the work done on my vehicle was to a very high standard.
All work completed on time and at the price quoted.
Although the service was good and the staff were friendly, but the car was not ready for collection and was delayed for about an hour .
Note above comments re boot lid cover. I was specifically told that this had been addressed and resolved. It feels like I've just been fobbed off. Not what you expect from an allegedly premium brand.
Car is always cleaned when in for serviceGiven a time when your car should be ready and usually keep to this
We have built up a relationship over the years;I like being greeted by name by the Customer staff and the car is well looked after by the service personnel.
Prompt and efficient
The problem that the car went in for has not been resolved, the metallic knocking noise has returned and because of this my rear passenger side tyre (which was replaced in October) has worn down again
Positive experience overall but had to ring to book service as website would not complete booking which was frustrating.
recall work completed efficiently and they also transported us from the dealership to and from Harrogate
We always get excellent service from the friendly service team and manager Chris Wright. Would give a 5 star, but nobody is that perfect, so just a little room for improvement left in my rating !!
Courteous, efficient service
the car was like new
Chris Wright - excellent service manager.
The overall experience & Lewis's efficiency were a credit to Chris's team & Stratstone.
I waited for my car. No issues although maybe a biscuit with my drink would have gone down well. Low blood sugar by the tie I got my car back, then I had to drive!!!
Everything was done to our satisfaction
Every thing seems to have been carried out
As above answer
I was kept informed by the team as to progress of vehicle service and fault correction. There was no fee to pay as car was under warranty - and this wasnt questioned.Car was valeted as part of the service which was great !
Car not valeted, had to pay for new brake pads on an approved car that I've only had for 6-7 months
The service provided by the mechanic was fantastic, the work carried out is to a very high standard and all issues were listened to and resolved. Its a shame I wasnt offered a courtesy car given the car failed me.
Good efficient service. Easy to book in and deal with. Andy efficient. Slightly disappointed over wrong price charged and small details like clock not reset to correct time after battery disconnected.
Everything done correctly and on time. Fully informed
Reception staff have become less courteous and almost dis-interested.Actual work performed to a high standard.
Great dealer support both at time of purchase and after sales service. Its rare to find a dealership who puts the customer first and goes beyond the call of duty to ensure customer satisfaction at all stages of the customer / dealer relationship.
Thank you for your great feedback, it is appreciated. Your comments have been passed onto the team members. Kind regards, Jas Rooprai, Customer Service Leader
Really as above, but the showroom/ service reception was clean, warm, inviting and friendly. I was phoned when my car had been serviced, plus e mail with the scoring plus a video! The car was also cleaned and ready on collection.
Thank you for your valued feedback. Your comments have been passed on to the teams. Kind regards, Jas Rooprai, Customer Service Leader
Took my problem seriously and got it fixed.
Hardly any fuel in the courtesy car
As above comments
They listened to my issue with the car and looked into it as requested. They tried the recommended fix and reassured me that if the problem arises again they would look into it further. Andrew Richards in service was particularly helpful.
Thank you for your valued feedback. Our aim is to fix the issue first time. We follow a process which allows us to solve the issue. Your comments have been passed onto to Andy. Kind regards, Jas Rooprai, Customer Service Leader
Attention was very quick and job done while I waited.
Thank you for your valued feedback. Our aim is to complete the job within the time that suits your schedule, glad we were able to do this. Kind regards, Jas Rooprai, Customer Service Leader
The problem was diagnosed and recommendations made re dealing with it.
Completely - I have only good things to say about the team and service management at Harrogate.
After waiting 80 minutes for my car to be repaired (a simple fixing of a fog lamp and bracket) I was informed that BMW parts had sent the wrong part but in the correct box. I had to return the next morning where the car was fixed promptly.
Thank you for your valued feedback. It is much appreciated. This is the first time we have encountered this error of parts in the wrong box. BMW parts have been made aware of this. Thank you for your patience. Kind regards, Jas Rooprai, Customer Service Leader
Process of having my car in for repair was really smooth and quick (same day). My only slight criticisms would be one member of staff who answered the phone wasn't very confident and didn't know the answers to any questions I had about my repair.
great service but lack of info on recalls by BMW
Pleased with the result
Thank you for your brilliant feedback, it is much appreciated. Kind regards, Jas Rooprai, Customer Service Leader
The same reasons as above. . . The car is important however the experience i received from Raj & Chris was excellent.
Thank you for the great feedback. Your comments were received with joy, at our weekly customer service meeting. Kind regards, Jas Rooprai, Customer Service Leader
Dropped car off at 9am as agreed. Was advised car will be ready by 5pm.Arrived at 5pm, waited until almost 5:40pm before picking up my car!
it is a challnge to book an appointment within the timescales that are required from the warning alerts at times. eg need to try and book three weeks in advnace in 2017. trying to get last minute slots or even the same week have proved v difficult
Thank you for your valued feedback. Our booking system is under review, we hope to have an improvement on this area of our business, in the very near future. Kind regards, Jas Rooprai, Customer Service Leader.
You were helpful.
Thank you for your valued feedback. Your comments have been passed onto the team. Kind regards, Jas Rooprai, Customer Service Leader
The work was assessed, booked in and completed without fuss, on time, competently and cleanly. The particular task / problem required some patience and cooperation to resolve, and this help / approach was provided.
Thank you for your great feedback. We endeavour to meet deadlines, but more importantly we pay attention to detail on our customer cars. Kind regards, Jas Rooprai, Customer Service Leader
On the whole happy
Thank you for your valued feedback. Your comments have been passed onto the team.
Did the job,cleaned the car.in the time stated ,very ??
Thank you for your great feedback. Happy to have met with your days schedule. I have passed your comments onto the service team. Kind regards, Jas Rooprai, Customer Service Leader
Fitted recall job in and made things convenient for me.
Your comments have been passed onto our Service Team, thank you for your valued feedback. We are happy that we were able to provide a smooth service. Kind regards Jas Rooprai, Customer Service Leader
Administration side of things seems over complicated
Thank you for your valued feedback. We have a number of legal standards to meet, hence the amount of administration. Thank you for your patience. Kind regards, Jas Rooprai, Customer Service Leader
Pleasant knowledgeable staff. Service provided exactly as requested.
Thank you for your valued feedback. Our aim is to provide you a great customer service. Your comments have been passed onto the Service Team. Kind regards, Jas Rooprai, Customer Service Leader
Although my car passed its MOT, I didn't receive a satisfactory explanation for a cautionary measure identified even though I requested this. I consulted an independent mechanic and researched on-line to understand the issue which was disappointing.
Efficient to book at a convenient time. I arranged to wait for my car and work to make the most efficient use of my time. I was provided with an office to work in with wi-if and was able to complete an important report by the time my car my ready.
Thank you for your valued feedback. The team are very happy that they were able to accommodate your needs whilst your car was with us.
I have bought and had my cars serviced at this dealership, under different owners for 25years and they always meet me requirements.
Thank you for your brilliant feedback. Our highly trained staff are particular and proud of the work they do. Your comments have been passed onto the Service Team.
Thank you for your lovely feedback. Your comments have been passed to the team.
Chris Wright sorted out everything for me
All work completed to the price quoted
Thank you for your valued feedback.
There were absolutely no problems.
Thank you for your brilliant feedback. Your comments have passed onto the team.
nothing special, I was recommended by a friend hence the travel but not really worth the travel, missed my windsreen wipers blades, tyre pressures not checked and were flagged as low by the system a couple of days after
The servicing was well done but the BMW service system of time/ wear based service leaves me with more service schedules next year. This is obviously the modern way of doing things but I wonder how much value I am getting from the 5year service plan?
The sales person Kirsty Large was extremely helpful and professional throughout the sale. From the test drive to picking up my new car she made the experience very personal and communication was amazing. Any queries were answered straight away.
The complete experience has been very professionally delivered. Fortunately, the vehicle is as good as the experience !
Happy with service
Very pleasant customer service
Thank you for your lovely feedback and I have passed on your comments onto David. I'm sure you have fallen in love with the you new car....enjoy. Kind regards, Jas Rooprai, Customer Service Leader
I had no problems during the buying and delivery process.
Thank you for your valued feedback. Glad to know that your experience with us went smoothly. Your comments have been passed onto the team. Enjoy your new car. Kind regards, Jas Rooprai, Customer Service Leader
Very helpful staff member
Thank you for your valued feedback. Your comments have been passed onto Stephen. Enjoy your new car. Kind regards Jas Rooprai, Customer Service Leader.
Great staff and personable. Made me feel like a part of the BMW family. Stephen King (Sales Exec ) went beyond the call of duty to look after us. Even came in on his day off. Cant fault him at all.
Thank you for the brilliant feedback. You are most welcome to be a part of our family! Your comments have been passed onto Steve.
Always a pleasure to go to the showroom, and excellent service
Thank you for your valued feedback....enjoy your new car!
Friendly, not high pressure, patient.
Thank you for valued feedback. I will pass on your comments to Steve.