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ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Latest News & Events

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X Event

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WHAT A DIFFERENCE A DAY MAKES.

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THE NEW BMW X5

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INTRODUCING… THE 8

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Motability- £249 Advance.

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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The Ultimate Rugby Competition.

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Job Vacancies.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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Delivery Mileage/Ex-Demonstrator.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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Ultimate Queen Event.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Stratstone Stadium.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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Harrogate Rugby.

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New BMW 5 Series.

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BMW Individual Colours.

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Make tracks to the Stratstone xDrive Event.

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Technicians Wanted.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Meet the team

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Georgina Watters

Head of Business

Tim Bowman

Head of Sales

Melvin Cleland

Handover Specialist

Chris Wright

Service Leader

Nigel Richards

Parts Leader

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Customer care is dreadful, took 45 minutes to get through, for me to pay the bill over the phone, then they didn’t return our call, so another 30 minutes to get through,

Service

Only slight frustration was the delay at service reception with only one desk manned.

Service

Slow, unclear instructions, sat nav issues post service

Service

I booked my car in for service and MOT to be told it had a part on recall. I waited in the show room as I was told it would only take two hours. 3 hours later and still waiting. Then told the part recall would need two days so had to re book!!!!!!

Service

Requested courtesy car had not been booked - a car was made available though.Broken boot floor latch not repairedBrake pad wear advised in conflict with i drive status

Service

The first time I arranged for my car to go to Stratstone some investigation was done but it was inconclusive. However the second time my car visited I was pleased with the way in which BMW resolved the issue to my satisfaction. Thank you.

Service

Well prepared, not too much waiting and friendly service

Service

See above answer. Repeatedly poor customer service. I may consider searching for an alternative dealership.

Service

See my previous comments.

Service

The car was not ready as agreed at the end of the day requiring the use of a loan car - which had a filthy boot !

Service

Very helpful.

Service

Great customer experience and was willing to pay for my cab back/to home whilst car was serviced

Service

the only saving grace was 'Wayne', who finally said he would personally make sure that the issue was resolved on the 5th day. Apart from that I hope I do not have to ever deal with this garage again and will not be replacing my car at Stratstone

Service

Because I had no concerns afterwards.

Service

Due to a design fault with the oil filter and it's housing (1st service on an M240i), which was fully explained to me, they had to keep the car for a couple of days. The standard of courtesy car was equivalent to my own, a 440i. Nice car.

Service

Winter tyres were installed but it turns out that the pressure of the tyres had not been checked. Generally the pressure was at 27 psi in stead of the recommended 32psi

Service

I was taken home and picked up when my car was being repaired

Service

Everything happened exactly as promised and my car was ready 30 minutes early.

Service

could not of asked for anything doing differently

Service

As above.

Service

I was in a hurry & the 1st person on reception told me everyone on the service desk was busy, so sit down and wait. His more senior dark haired lady colleague interjected and said if I was in a rush so could check my car in. Great service, thank you.

Service

Everything done to high standard and on time.

Service

Friendly prompt and professional service

Service

No feedback on the service, didn’t check brake squeaking as requested and had to go back again as they forgot to reset the service lights

Service

The service was second to none.

Service

Chris always treat me as best customer, always got time for me.

Service

Great customer service from an efficient service team. Harrogates service leader was very knowledgeable and helpful

Service

Based on my actual experience

Service

Very helpful all the time

Service

Grate service from very helpful staff

Service

When I went to collect my car the brake pads had not been done as they said they had not quoted for this and the disks needed changing as well a total of £600 above what had already been quoted.

Service

Nice people and deliver the goods.

Service

Car collected and returned to my home. Service fine.

Service

I received my car back in perfectly clean after a routine service which was completed on time with 100% accuracy.

Service

Excellent service

Service

The service is always first class here with a leader like Chris Wright to run his team

Service

Difficult booking experience.The details were discussed with the service manager.

Service

I had no complaints

Service

MOT only

Service

Dealt with Lewis who was efficient and kept me informed of what to expect regarding timescale

Service

As above First class

Service

Purely on the basis of the excellent guy Chris Wright ??????????????????????????????????

Service

A very proficient experience.

Service

The service staff were excellent but I should not have needed this service as gearboxes should last longer than 60,000 miles.

Service

I dealt with Liz and a gentleman with glasses (forgot his name) at the service desk and they were; polite, good humour, to the point and clear with their communication.

Service

Helpful, efficient, kept fully updated on progress and car ready for time requested

Service

The job was not done properly and had to go back again at great inconvenience.

Service

Again level of service and their willingness to make sure the customers needs are catered for without disruption

Service

It was compleed on time to a very good standard

Service

Takes a long time.....from 10.00am to 5.00pm.

Service

I have no complaints and I was lent a new car for the day

Service

The service from the agent was good

Service

Good service and great customer service but car valet was not very good!

Service

Stratstone Harrogate are always very friendly, approachable and competent.

Service

They are extremely efficient and very customer focused. They are also flexible to meet the customers needs when it comes to timings etc

Service

As a service plan customer I would have found a printout of service history a help in understanding what had been done to my car not just the health check data. ( which was wrong on the previous inspection as regards brake wear.)

Service

Due to the efficiency and politeness of all staff.

Service

Car running better and given a decent wash

Service

helpful, courteous, friendly staff

Service

What customer service?

Service

A good all round service, but see notes in previous answer.

Service

The emergency recall wad delt with promptly and effectively whist I was waiting

Service

refer to answer above. On plus side, courtesy car supplied.

Service

sorted out the problem

Service

Total confidence in the staff.

Service

Easy & convenient booking, all work completed on time!

Service

Sometimes difficult to contact

Service

Car not properly valeted on service visit. Not vacuumed on passenger side. Normally has been to high standard.

Service

As above. Previous time my car was serviced. I was sent an email of everything they’d done to the car and any problems

Service

The young man who looked after me was excellent.

Service

See the above answer. The only reason for not awarding 5 stars is that when leaving a message with tge reception staff a d being promised that someone would get back to me, I had to make the next contact.

Service

Friendly and efficient welcome, good facilities while waiting, car ready earlier than expected.

Service

As above. No loan car was available and we had to wait in reception for an hour to collect the car. The car had been washed but streaks were left on the windows. Perhaps the washing was rushed but why not do it properly?

Service

Guy who served me was greatAll issues resolved, including some caused by previous visit.

Service

I had my car booked in for a replacement head(?) I was informed the replacement part had not arrived. I found out by chance the day before the appointment.The replacement part was ordered on 13 aug. My car is now booked in for 26 sep. Too long

Service

a job well done

Service

Very good service

Service

Delivery day threw up a couple of issues but the team helped me to ensure i could drive it away that day. Ben Singleton was fantastic on the day, very informative, friendly and went over and above (as did the team) to help me have the best experience

Sales

The car delivery was delayed and there was little to no communication from the BMW centre. I was always the one to initiate the communication. On the day of pick up I had to have the hand over in the car park on a cold damp day. Sat nav did not work

Sales

Excellent dealership, and excellent product.

Sales

Everything took much longer than I expected - test drive, ordering, collection

Sales

good supplier

Sales
Thank you for your great feedback and your loyalty in buying from us again. It is much appreciated! Enjoy your new BMW. Kind Regards Georgina Watters

Unacceptable delay in refunding the deposit and correcting missing paperwork

Sales
Thank you for your feedback - we have recently changed our internal processes to ensure this does not happen. Please accept our apologies for the delay. Kind Regards Georgina Watters Head of Business

Very satisfied when I bought the new BMW X1 through the new car sales executive and head of sales persons I found when I had to pick the car up the paperwork and handover documents were not correct and I had to wait 3 hours till I could drive away

Sales
Thank you for your feedback on your experience.We have made some exciting changes at our Retail Centre very recently and your comments are a help in constant improvement moving forwards Kind Regards Georgina Watters Head of Business

The salesman who I dealt with left shortly after ordering the car and no one else adopted the order. For a number of weeks no one seemed aware of what was happening or of when the car would be delivered.

Sales
Thank you for your feedback on your experience. Apologies for the breakdown in communication. We hope you are enjoying your new car Kind Regards Georgina Watters Head of Business