Loading...

ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW O% APR Offers

Read

Delivery Mileage BMW

Read

BMW X1 1.9% APR Offer

Read

BMW Motability

Read

Stratstone Stadium

Read

£2000 Scrappage Allowance.

Read

Impress with the new BMW Shadow Edition

Read

The BMW Lower Emissions Allowance.

Read

We want your BMW.

Read

For One Night Only.

Read

BMW 118d Sport Limited Offer.

Read

One Car. One Fixed Monthly Service Cost.

Read

BMW i Electric Experience 19 – 21 May.

Read

Harrogate Rugby.

Read

Delivery Mileage BMW.

Read

New BMW 5 Series M Performance Accessories Offer.

Read

Easter Opening Hours.

Read

Delivery Mileage BMW X3.

Read

7 Seater BMW 2 Series Gran Tourer Offer.

Read

New BMW 5 Series.

Read

BMW 7 Series £499 0% APR.

Read

Careers.

Read

BMW Individual Colours

Read

10% off Winter Tyres.

Read

BMW i3 Service Inclusive

Read

Beat the VED changes.

Read

BMW xDrive Offers.

Read

Make tracks to the Stratstone xDrive Event.

Read

Seasonal Offer with BMW M Umbrella.

Read

Technicians Wanted.

Read

BMW Technology Event.

Read

BMW Winter Wheels & Tyres.

Read

Immediate Delivery BMW.

Read

BMW 5 Series - £319 per month.

Read

Your New 66 Plate.

Read

BMW 2 Series Gran Tourer Competition.

Read

BMW i3 – Your invitation.

Read

New Head of Business

Read

Summer in your new BMW?

Read

xDrive Offers.

Read

The new 16 Plate

Read

Book a Technology Experience.

Read

ROAD TAX CHANGES 01/04/2017

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Charles Shaw

Head of Business
  • Years in the company

Jas Rooprai

Customer Service Leader
  • Years in the company

Joe Mcmurdo

New Car Sales Leader
  • Years in the company

Lee Nelsey

Used Car Sales Leader
  • Years in the company

Chris Wright

Service Leader
  • Years in the company

Nigel Richards

Parts Leader
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Seamless experience and was able to wait and work

Service

not five stars as you wanted to charge for pollen filter

Service

The process was efficient and prompt with good communication

Service

The two recurring problems with the car remain. Folding mirrors and tyre pressure warning.

Service

Courteous and pleasant greeting, minimal wait and the car as ready when I came to collect it.

Service

Good knowledge and professional.

Service

Pleasant, friendly and efficient treatment

Service

Car was in 'showroom' condition

Service

It was entirely problem free

Service

The service was effectively carried out, but was extremely expensive, and the new tyre put on was strangely overpriced compared with prices obtained elsewhere.

Service

The clean that was done was below average - if this is offered as an "extra" it should be better. The boot wasn't touched and the back seats not cleaned. A bit disappointing when it was mentioned. The service team were good and efficient

Service

Good,attentive people.Car ready in clean condition at time stated!

Service

Good service

Service

All work was done as requested, even though some had some quite specific requirements.

Service

The actual appointment to deal with the problem was fine but the making of the appointment was hard work and difficult

Service

service level - Good, but let down by mis-information & marks on white leather seat !

Service

- All seemed very efficient - Cost would be a factor

Service

Super service

Service

Kept me informed about progress and not sat wondering when car was ready for collection

Service

My car has to return to the garage a second time as the fault was not fixed. Stratstone did not identify that a recall for EGR was applicable to my car.

Service

Fab service and I really liked the video on the Healthcheck and the pdf results

Service

good customer service

Service

Friendly helpful knowledgeable staff

Service

Excellent Experienced Service Manager

Service

Everything in good order

Service

Very

Service

A massive improvement on last few times. I got a courtesy car, I wasn't hanging around for hours to be told I couldn't have my car back. I was told what was going on.

Service

Friendly and efficient reception staff. Great surroundings. Service carried out as requested and great follow up video with recommendations.

Service

After breakdown call out they immediately took my car in and got it fixed within the day .Excellent as I was on holiday in Harrogate. My only gripe is that I had telephoned the previous day (before asking for emergency call out) to ask for a repair

Service

See above answer

Service

Car was serviced within a timely manner

Service

As above

Service

Generally very good but had to negotiate a bit on the cost of the brake pads and discs but reached a satisfactory agreement

Service

Service levels better than last visit - I received a "notice of prosecution" for speeding whilst the car was being serviced, so we'll see if anything arrives in the post.Still annoying to be given a courtesy car with fuel gauge "on empty", again.

Service

Did not complete the work agreed in the time stated. Poor communication, car taken away without work completed

Service

Efficient service but a little slow.

Service

Good overall. Window still grumbles on opening as it did before fix.

Service

I haven't a clue as to what's under the bonnet I leave that to the experts,so as I am not having any issues with vehicle I presume you have serviced it well.I expected it to be fully washed and valeted it was not in a good state when handed back.

Service

All Stratstone staff make the experience pleasant .

Service

Your service manager really knows his job and is never condescending to female customers.

Service

Very good service

Service

See above

Service

The service staff were excellent

Service

I was offered courtesy car. Job done professionally.

Service

Everything carried out efficiently.

Service

After the first service on my new model X1 my car was given back with an oil leak. The dealer failed to correctly identify the cause on the first return visit and it took a second visit to identify a cracked engine cover! My drive at home is ruined.

Service

Because I was completely satisfied

Service

Ease of booking, collection, service and return of car

Service

Only a check up rather than full service so not able to comment further.

Service

very well managed by the staff.Parking is a nightmare.The problemhad been solved but we are back to where we were.

Service

Also concerned that yr service team have made a recommendation of changing both pads and disks on brakes after only 35k miles. My last Audi went on into the 50k miles without any records. Seconds the run flat tryes are not fit for purpose

Service

They are quite good

Service

See above

Service

Service was good but took unnecessary long time

Service

spot on once again

Service

Very friendly and knowledgeable. I also like their flexibility which is a real bonus for me as I travel extensively across Europe etc so whenever I have a problem I can always count on them to find the right solution.

Service

As above

Service

My car was not ready as originally indicted and I had to query if there were any items requiring attention following the safety inspection.

Service

When I got the car back having paid £240 I drove the car away and got a warning that off side dip beam was not working. Exactly in the area Stratstone had been working on the washer bottle. Not good given they said it had a full health check.

Service

Picked up and delivered on time. However did not provide a resolution to being unable to auto store radio channels.

Service

Although I mainly only wanted a software update done to the car. I did mention over the phone and in the garage when I dropped off the car that I was sure there is play in the steering of which is still there with the steering wheel off-centre.

Service

One point lost for having the bonkers policy of all technicians take lunch break at exactly the same time!

Service

The staff at Stratstone Harrogate were totally focused onservice, they dealt with the service recall swift and professionallyand made sure we were comfortable while we were waiting.Very happy.

Service

The service was good, I was told the car would be washed after service but it wasn't.

Service

Problem completely resolved and overall check reassuring

Service

I arrived with my replacement car , entered the garage and went to the service desk where I was briefly met by one of your employees who took me name and details got my keys and that was it . They didn't even bother asking for the replacement keys.

Service

Vehicle repaired and returned promptly as promised

Service

As above. Whilst waiting for diagnosis had the run of the show room, coffee and biscuits. Found all staff friendly and approachable.

Service

I life on Teesside some 60 miles from Harrogate were I purchased the new 520d xdrive.The service I received was excellent and well worth the journey.There was no comparison to Coopers Teesside - Stratstone Harrogate were first class.

Sales

Sales guy made it easy and met my requirements and price

Sales

All staff I dealt with were very pleasant and knowledgeable. Always willing to help out with any problems. Made the buying experience very easy.

Sales

Outcome we bought a car and we are happy

Sales

A test drive wasn't available at the time agreed, but it was rearranged soon after. One small area of confusion over whether an accessory was standard or a cost option.

Sales

This is our 10th BMW ....... that speaks volumes ! Excellent service.

Sales

Eveverything happened in a timely way and the vcar arrived when they said it would

Sales

Again, fantastic service from Jake and Joe during the purchase and delivery process. Made the purchase of my first M car feel very special.

Sales

the team were very helpful

Sales

Staff attitude

Sales

Once the car order had reached the Stage of factory production I was kept informed every step of the way. Regular email bulletins that described it's progress, including ports of shipment to PDI gave me a sense of ownership before owning it! Good PR

Sales

I had trouble getting my deposit back. This is still outstanding.

Sales

As above plus sales man guidence at every step of the experiance