Stratstone Harrogate Star Rating
Sales
15 comments from 41 reviews
Service
43 comments from 113 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Problems with the courtesy car, lack of communication"
"friendly greeting and dealt professionally throughout. Phoned promptly when work completed and then collected from a pick up point. All in all a relaxing experience."
"they were very helpfull"
"very profesional"
"V sat dealer service, however with my car being under BMW warranty, I was disappointed to learn that the item my car needed replacing wasn't covered due to the mileage exceeding 60k only 6k more than when purchased . Issues with warranty not dealer."
"On time good handover at leaving the car and collecting."
"The dealership are excellent."
"i have alsways been very happy with the dealership"
"Recommended to have air con filter replaced at same time, cost a bit more than telephone quote."
"happy with the service and attention during the sale. Staff polite and smart. Unhappy with cost of parts and repairs"
Stratstone Harrogate Dealer Principal response
"Thank you for your valuable feedback.Here at Stratstone we pride ourselves on delivering a great customer experience every time and will take on board your comments and look at the processes we have in place.Regards David McIntyre Dealer Principal"
"Whilst I cannot fault the service team's performance the whole process to get a car booked in for an MOT with a courtesy car takes a long time. The processes they have to go through look extensive for what is a simple exercise."
"Difficult to assess performance as it was for an obscure software problem. I suspect that better diagnostic tools are needed"
"The service is very good , low staff turnover so we get to know each other. Expensive."
"Always friendly and efficient,nice atmosphere."
"No pronblems bar a postponement, agreed in advance"
"Stratstone Harrogate performed above expectation. I spoke with an engineer about the repair work I'm an IT Architect and like details . The communicated well. I would use them again in an instant. The website is ok too from what I have seen of it"
"I suppose maybe, I opted to have a lift a home, when I wanted to return to the garage I had to wait a couple of hours for the lift."
" I thought that the person who dealt with it me was very dismissive and unhelpful. (Colin) They drained the battery after being told what the problem was. This meant they could not find the problem. They had the 6 days before sorting the problem o"
Stratstone Harrogate Dealer Principal response
"Thank you for your valuable feedback.I have spoken to the service team regarding these issues and they will not happen again.I apologise for any inconvenienc ethis has caused and I will make sure your experiences in the future will be better"
"Excelle"
"Unable to locate the actual problem."
Stratstone Harrogate Dealer Principal response
"Thank you for your feedback.I have spoken to service and we will arrange for your vehicle to come back for further testing.Sorry for inconvenience this has caused and we will endeavour to find the problems.Kind regards David McIntyre"
"Service was ok and car returned on time, washed and valeted. However Stop Start function still not working, so have had to re book. Similary, the alloy could not be fixed as the repairer was not available on the day of the service."
Stratstone Harrogate Dealer Principal response
"Thank you for your feedback.We have looked into your concerns which were unfortunately unavoidable due to UK parts.We have fast tracked the parts and the fault will be rectified very soon.We will endeavour to make sure you are not dissappointed again"
"Very nice people. Only issue i have is that i had to sit in the dealership showroom for an hour and half while the work was carried out."
"There semmed to be nothing the Harrogate branch would not do to help."
"they very good"
"I think that from the receptionist to the technicians the dealership is very good."
"Service staff are very good but the billing software is really slow and takes ages, makes collection long winded"
"Really helpful I travel out of my way to see this dealership."
Stratstone Harrogate Dealer Principal response
"Thank you for your very kind comments.I will pass on to the team.Regards David McIntyre Dealer Principal"
"Very Profesional Service."
"I was told the hand break was unfixable, it¿s been fixed by the dealer. It took 6 months for them to fix it. I found the service manager quite defensive and found him to be rude, I spoke to the dealer principal to get this sorted he was helpful."
Stratstone Harrogate Dealer Principal response
"Here at Stratstone we strive to deliver great customer experience on every occassion.I am very sorry it took so long to fix but pleased we have now sorted your issues.Please accept my sincere apologise for any inconvenience.Regards David McIntyre"
"Very happy withe the service received."
"Every experience I've had at the dealership leads me to think that BMW should use them as a benchmark."
"Very polite and efficient service"
"Warm welcome. Full explanations. Information on costings provided before the work was done"
"The dealership were fantastic it was cleaned thoroughly very happy with the service ."
"An ablolutely first class team led by David, excellent workmanship"
"I was told my car was ready and went to pick it up but when I got there the technician had gone for his lunch and not told anyone the car was ready. I was left waiting for quite a time."
Stratstone Harrogate Dealer Principal response
"I am very sorry for your recent experience and having to wait upon collection.I will review our process and make the necessary changes to avoid this happening again. Thank you for your valuable feedback and I hope your next visit is much better."
"Has been into the dealership 4 times to have the same problem solved, resetting the ecu is not solving anything"
Stratstone Harrogate Dealer Principal response
"We look to resolve every issue as smoothly and quickly as possible but on this occassion we are not finding the fault.The fault memory is showing nothing which is not helping.Thank you for your valuable feedback."
"Good service, could speed up check in and loan car process though"
"Absolutely superb! A faultless experience."
"They did the work ok on the day it was good , when i checked the documents i was missing the health check , i contacted them 3 times over 3 days and was being prommised calls and resolution to the matter and this hasnt happened ."
Stratstone Harrogate Dealer Principal response
"Thank you for your valuable feedback. At Stratstone we are committed to delivering a great customer experience every time. We will forward a copy of the health check today. Plase accept my apologies for any inconvenience caused."
"again very minor thing for the 0.5, i really apprescite the wash and vac fantastic service the vac must have been rushed on last visit as a few areas missed."
"the technician was very helpful and knowledgable. He explained everything very clearly."
"No valet on the car, and appointment time wrong. Service was faultless."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Communication gap between sales and finance, sorry to say but did not expect this incompetence at BMW"
"Sales Executive understood what I wanted, without being pushy which I like."
"Excellent experience"
"The whole experience was the most satisfying and painless in 47 years of buying cars"
"100 for everything"
"Mistake regarding the the deposit was quickly corrected"
"Dealer was very helpful and informative at all stages in the process."
"Nick Hughes was particularly helpful and very responsive in getting back to us."
"Only manual cars available for test drive"
"all aspects of the build ofthe vehicle explained extremely well and the car was delivered four days ahead of our original expected date"
"We used the website and it was very useful and informative"
"Excellent support and assistance during the specification process and subsequent updates on delivery schedule. It is important to bear in mind that I ordered a new F30 3 series in November 2011 and that the official UK release date was February 2012."
Stratstone Harrogate Dealer Principal response
"Thank you for your kind comments, I will pass them on to Nick.Regards,David McIntyre Dealer Principal"
"It was a very pleasant experience from the moment I entered the dealership. A very warm greeting from the receptionists and very friendly staff throughout, regardless of whether they were dealing with me or not."
"They're very approachable, and always answer the phone promptly. They kept us really very well informed."
"Very impressive dealership, the test drive was very important"