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The wrong tyres were ordered which led to a delay. I'd like the people who ring me to have the facts to hand - they always need to follow up with the engineer. It shouldn't be assumed that the customer will approve work without some context.
Good service professional and friendly
All requirements were met & dealt with. You did find an additional problem of twisted brake hoses & corrected the problem without charge which is correct because it was Stratstone BMW that replaced all my breaks & service the car.
Very polite and efficient service by Lucy Gould
See above. Service. Reception. Lucy. Good. Phone answer slow
very friendly and helpful reception staff and excellent service information.
Quick service, like for like in terms of courtesy car, only let down was very little fuel in the tank when given the courtesy car.
Everything was swift & efficient.
Sean was great from day 1. Non pushy, helpful, friendly, genuine, knows the products well. The chap who took me out for the test drive was also great - I forget his name though
Bmw did everything they said they would making a stressfree experience for me.
Good communication, excellent.
Everything went as promised
The service advisor was very friendly and helpful; the loan vehicle was ready to drive away as soon as my car was booked in. The service work was completed in good time, but even if had it had not, I would have had the loan car as long as needed
Very courteous, friendly and went without a hitch and kept me updated car came back much cleaner
Prompt service, accommodating and flexible around the courtesy car arrangements
The car work was completed and handed back to me on time.
Staff are very supportive and helpful, only a few occasional let-downs (rarely by frontline staff) stop a full five stars
I had only owned the vehicle since June 19 and the rattle had been constant since delivery of the vehicle so I was surprised and disappointed that the vehicle that this was not covered by warranty.
steps explained clearly and problem with my car resolved as expected
The service assistant (Wayne Shaw) was welcoming, the work done was reassuring and timely, and the coffee and biscuits were a bonus whilst waiting!
Jobs not done properly
Great service and the coffee is good
The Stratstone team [ Richard & Lucy ] were excellent in arranging a loan car and quick repair, contact and updates were excellent - Thank You
work was carried on time in full as agreed
The staff at Stratstones are very pleasant - all of them and when my car has to go in for a service, etc someone ((generally Frank) takes me home afterwards and fetches me later on in the day when the car is ready which I appreciate .
Very efficient and helpful
Very helpful service advisor. Lift into town and back while car serviced. But had to wait 30 mins for lift into town. And one of things I'd booked to be done (updating satnav) wasn't done, despite having car for whole day, so I have to go back.
service was excellent, very helpful and a nice environment
See above, I have wasted so much time over the delivery of the car.
Despite difficult circumstances Stratstone have been great in helping.
In both the service and subsequent repair visit, the after service valet was very minimul and even after asking on the second occasion to clean the boot of the vehicle (which was where the service staff were working) the vehicle was delivered back t
Front brake pads checked and told they didn't need to be replaced then a week later the red warning comes up and doesn't go off
All aspects of the arrangements were first rate
The sales person I dealt with was fine but the handover was poor. I had to chase them, with regard to collection. Car was not ready then damage found which delayed collection further + paint damage. No service book provided etc. etc.
No customer service for unhappy customers due to bmw car fault
Management of my data is a concern. I was asked same questions on consecutive calls as though info not captured. Also issue I explained was incorrectly captured.
Our Service Engineer, Jeremy, provided very good management, knowledge and communication throughout.
Everything went according to plan and as promised.
This would of been 1 star if it hasn't been for Sam and Kirsty
Booking my appointment was difficult with your telephone system. Otherwise a good experience.
Waiting areas and toilets were clean and tidy, good selection of drinks available. We found both types of seating available uncomfortable whilst waiting for a couple of hours. There was no reading material available.
Very poor service. Two trips rather than one to have the wheels inspected. Third trip, pre-booked for weeks, proved a waste of time: arrived to find only two wheels in stock. Fourth trip: it took four hours to have the four wheels replaced.
Booked in for brake overhaul , but left with the job not carried out because of high prices. but thes still gave the car a free check, with wash and valet.
Friendly staff on service reception
all good but the video sent to me didn't work
My car went in Friday, I had to ring on Tuesday for an update and then my car wasn't going in the workshop until Wednesday. It was ready though for collection on Friday
Good service well handled. It would have been higher had they got the part
Check in process is very slow
Not quite 5 stars as the car wash was not very good - the wheels were not clean. Everything else was excellent.
Even though the car was left at 9am I had to wait until 5:30 to pick it up.
Problems with obtaining a tyre needed after mot. Dealt with by Jeremy superbly well. Excellent communication to keep me up to date on the situation. Hope Jeremy receives recognition.
Again everything was done professionally and on time.
Nothing negative to report this visit....still feel slightly aggrieved at being charged for a replacement windscreen washer pump / filter whilst our X1 was still under warranty. Cost of replacement brake pads are excessive compared to other suppliers
I have always had good service from this dealership
It was hard to get through on phone apart from that all good
A really good service
Took them 3 days to complete a recall task that should have only taken at the most 2 hours.
No complaints. Very friendly and polite staff.
Service was fine. I asked for a quotation for some paint damage. When I picked up the car I was told it would be emailed to me, still waiting. This is a typical example of your poor attention to detail.
They where very Efficient and courteous
I received great communication leading up to my appointment and on arrival Lucy was lovely and got my service done as soon as possible, as I had to wait at the dealership until the work was complete.
See above, I used to have my car collected and delivered and this was a major factor in doing business with you. Central reception didn't offer this but garage did after I had taken my car in and got wife to take me to collect
See above answer. I do not want to drive my car with so little oil in the engine so I have bought some fully synthetic oil that says it complies to BMW specification and topped up the oil.
Job was completed as expected and able to travel back at night with new headlamp bulb fitted.
stratstone ensured my wife's car was ready for her when she needed it they changed the rota to accommodate
Prompt, polite, friendly and helpful service.
The work carried out was good but the cost was very high.
Work done efficiently and on time
Special shout out to Wayne. As usual he provided great customer service and made having my car services a pleasure. He also worked with the technicians to ensure my strange gearbox issue was looked into.
The roof fix was fairly priced and a new tyre was fixed quickly.
All my needs were met
Efficient service and MOT kept appraise whilst we waited
Throughout my many years of driving a BMW from Stratstone at Harrogate I have been well looked after.
Very good customer service on my most recent visit.
Pleasant, friendly and efficient staff
Always been impressed
All work carried out satisfactory
Great service all round from Stratstone at Harrogate. Stands out compared to recent experiences with others
very smooth professional service Mick was a dream to work with and went out of his way to get what i wanted
Excellent service throughout from Ed, Ryan and Melvin at Stratstone Harrogate
The purchase and delivery was fine. All very professional and helpful. The BMW Connected Drive explanation was not that good. I had to go onto the web site to resolve myself. Within a week an emision fault light appeared on the dash. Very poor.
The person I dealt with was knowledgeable and so friendly. Communication was easy and the handover team so conscientious on ensuring I knew everything about my car before I drove away
Because we were we bought a car and are very happy
Great service from a team that operate well together
Updated from start to finish, service has been second to none!
Joe Mick and Sean all the attentive, Ben was fantastic and very helpful
Thank you so much for your lovely comments. We are so glad you are happy. Kind Regards Georgina Watters Head of Business
Very good knowledge of staff who are professional and friendly.
Thank you so much for complimentary feedback. We are so glad you are happy. Kind Regards Georgina Watters Head of Business
attentive staff. Edward was very helpful and easy to deal with despite being new to the job
Thank you for your comments and feedback regarding Ed. He is very customer focused. I hope you are enjoying your new BMW. Kind Regards Georgina Watters Head of Business
High quality product and service.
Thank you so much for your review, we are delighted you are happy. We hope you and your husband are very happy with your new cars. Kind Regards Georgina Watters Head of Business
Good service provided.
Thank you so much for the lovely feedback. I really hop you love your new BMW. We are so glad you are happy. Kind Regards Georgina Watters Head of Business
The staff at Stratstone, Harrogate made the experience a pleasure and Mick Casey, Ben Singleton, Ryan Pride and Sean in finance were excellent at taking me through the process and were very knowledgeable and professional in dealing with me.
Thank you so much for such a detailed review. The team are delighted with your comments. Enjoy your new car and you know where we are if you need anything. Kind Regards Georgina Watters Head of Business
Alex Williams the salesman was excellent-car was transported from another dealership & had a few issues Sat Nav hadn't been coded; number plate wasn't on straight and hadn't been debadged. Alex came over collected car and got everything sorted.
Thank you so much for your lovely comments. We hope you are having fun in your new Z4. We are glad you are happy. Kind Regards Georgina Watters Head of Business
Well organised through good communication
On this ocation it was fairly good
I was complety satisfied due to the excellent customer service that I received from the test drive experience through the sales experience to the handover, all parts were well explained thoroughly so I had full understanding at all times, fantastic..
From the initial enquiry to the handover all were carried out very professionally and both Joe and Malcolm were a pleasure to deal with.
A fabulous experience.
it was an easy and pleasant experience
Some communication delays towards the end of the process due to demands on staff time at the dealership. Also, updates during actual shipping of the car to the delearship were sporadic. However, the provision of a loan car was excellent service!
Everything was explained clearly about the different packages available. I felt that Kirsty was keen that a car would be built to a specification that I would be completely happy with and fitted my budget.
Very friendly and relaxed staff who answered all of my questions. Centre itself was somewhat cramped making it difficult to park and preventing an active demo of park assist. No written details provided or available about the Protect X guarantee.
The experence at BMW Stratsford in Harrogate was outstanding from start to finish and would deinatly recommend to others
There was delay in getting me in my vehicle, felt everything was rushed in the end after numerous calls.
The order and purchase went smoothly. The car was delivered early which confused the purchaser and garage.
The whole experience from start to finish was seamless, I got the car I wanted at a price I wanted, I was kept informed at every stage and all the staff were fantastic especially Melvin, Ryan, Adam & Georginia