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See above. I can see BMW denying the work is under warranty.
Booking in & collection service desk was understaffed with only one member of staff available most of the time. Also when I collected the car I was given the keys with no initial details of work carried out & course of action for items not completed.
Parts were readily available and member of staff fitted them immediately
Whilst the experience was not what I had expected from that dealership, fortunately Service Advisor Wayne Shaw rescued the situation - to the benefit of both Stratstone and myself. Well done Wayne!
see complaint to Stratstone customer care line
Every thing done on time as promised.
Service was ok but very late pick up. Expensive for an oil change
Check in less busy than normal so only 5 min wait but friendly and efficient. Given accurate feedback on progress and work fully done.
Service at the reception was slow, impossible to get through on the phone, tried several times during the day, gave up in the end.
When my car developed a fault, they took it in and fixed it!
You find quickly the problems I bring in from time to time. Best of all my comes back clean and shining inside and out.
I thought the car had been serviced but they only changed the brake fluid. It had been booked in for a service and when i collected it i was lead to believe it had been serviced. It was only when I queried the lack of service record 2 days later.....
See previous answer.
Solved my problem, but had to take car back next day as sensor not put back properly .
Four week wait for next available appointment
Fraught with issues that seemed to take more sorting than should have been necesary, resulting in multiple trips and car being in almost 3 days instead of the planned 1 day. Plus unusually bad service with answering phone and returning calls.
Service is great.
Diagnostic work for a faulty reversing camera took more than three hours
I took it in for 4 things. 1. The windscreen washers had stopped working 2. the DAB radio had stopped working 3. The rear number plate was faulty and possibly would fail an MOT and 4. the front tow bar cover won't stay closed. Now run out of space.
Professional and courteous service.
see note above
Passed around many departments trying to organise warranty repair. Finally booked in and was told I had no insurance on courtesy car. Collected car and another related fault appeared, returned for repair again. Told issue was resolved however faul
Car was serviced promptly under the service package
The car did not need any work doing - fault light on the dashboard was an error and just needed re-setting. This took nearly 3 hours!
Did what they said
Requested work was completed on time as arranged.
Would have been five stars mostly because of the excellent service and helpfulness of Lewis Kelly but one star lost because of the empty sandwich wrapper left in the car after the service.
I booked my car in because it needed 2 new rear tyres. However, it was also given a health check & after picking the car up the next day I drove to Hull and was alarmed at a rattle, the cap had not been put back on the screen wash reservoir.
Very Slow check in before service. Long wait to be seen.
Customer care is dreadful, took 45 minutes to get through, for me to pay the bill over the phone, then they didnt return our call, so another 30 minutes to get through,
Slow, unclear instructions, sat nav issues post service
Requested courtesy car had not been booked - a car was made available though.Broken boot floor latch not repairedBrake pad wear advised in conflict with i drive status
See above answer. Repeatedly poor customer service. I may consider searching for an alternative dealership.
Well prepared, not too much waiting and friendly service
See my previous comments.
The price is competitive and the dealership staff in general were helpful and informative. They took a lot of trouble to find a particular model spec and colour and having done so they arranged to trade in our existing BMW X1 and conclude the Finance
Everything was fine except for the fact that BMW appear to have unilaterally altered the spec of the car without telling either me or the dealer. I am referring to the gas strut on the boot floor panel that appears to have been discontinued.
Very helpful and good understanding of needs. Car found quickly and delivered to high standards
The people at BMW were great. The information on progress of the build and delivery was inconsistent and patchy.
Sean our sales man was absolutely wonderful
All completed to satisfaction in a friendly professional manner
Would have given 5 if the car had arrived earlier
The initial sales experience was excellent. The car was quickly specified and the trade in price of my existing car quickly obtained and directly in line with other quotes explained. The process was quick friendly and felt personnel.
See above. It should not take 3 hours to pick up a car.
Breakdown in communication between Stratstone and BMW Finanancial Services led to a massive overdraft as the final payment was incorrectly taken from my bank account
Delivery day threw up a couple of issues but the team helped me to ensure i could drive it away that day. Ben Singleton was fantastic on the day, very informative, friendly and went over and above (as did the team) to help me have the best experience