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Mot carried out satisfactorily, but unfortunately car valet team had finished, so not able to have a complimentary wash. However I was offered one at my convenience.
Very attentive staff
Some confusion on charges re whether VAT was included in the quoted price
Disappointed minor cosmetic work couldn't be carried out under warranty. Quoted price of part which was minor, but labour costs for a
The prompts for the service and MOT, the communication and the ease and speed of contact
Pleasant and efficient staff. On time
Nothing was too much trouble
Service Desk consultant was very helpful, friendly and informative during the service
Very helpful throughout but could have given clearer updates on the problems
Service desk was a breath of fresh air, in the past they've been hard work!
Service representative was very thorough
The technical issues, resolved by the service & the handover teams have been done so professionally. Unfortunately I cannot say the same about the bodywork defects, which were also referred to the dealership.
Professional efficient and very helpful
Service was acceptable however, I don't feel that the service manager was on the customers side, they raised my concerns around my squealing brakes with BMW, only after I pushed to do so, but then just accepted BMW's response with no challenge.
They haven't resolved the problem and no explanation has been given.
Overall very pleased.loan car was a bit untidy.??
The brake pad quote was insanely expensive. Had it been even remotely sensible, I'd have added it to my inclusive service.
Did what they said without any issues.
Service great. Aircon rubbish on hottest day. Staff had fans but not customers
We asked for the usb charger to be fixed This was apparently done But it's still not working
Engine service and vehicle check done plus discussion with Technician on minor action needed on oil seal.
Everything done on time with little wait.
Excellent service from staff at reception. No attempt to get further work done. Honesty about state of tyres brakes etc. Car had feel that it all necessary work had been done. Much better than experience at other dealerships inc. another BMW
because i was completely satisfied
All appears to be well sorted.
Service reception was very well organised and professional spending time going through the paperwork and explaining the service process..
Detail on the answer above. Mainly seeing so many staff around, no other customers but no one helping me or engaging with me for ten minutes. I will go as far to say, ignoring me. I even had an appointment!
I have no issues, came back to a clean car in which I have full confidence
Problem with the metal folding roof. Very prompt , knowledgeable and effective service.
Did not do what I had asked - request a goodwill claim with BMW
Great customer service as ever and Julie on reception was particularly helpful.
Lucy Gould was helpful and efficient, excellent customer service.
I feel that the level of service has improved considerable over the last couple of years
Thank you for your kind words. I will pass onto the team. We look forward to seeing you again in the future. Kind Regards Georgina Watters Head of Business
Staff commitment to customer care
Carried out necessary work that was required in a very timely and efficient manner. The work that was do was done was to a high standard.
Thank you for you lovely feedback. I am happy your issues were resolved. Kind Regards Georgina Watters Head of Business
very satisfied with the service
Thank you so much for your kind words. I will pass them on to the team. Kind Regards Georgina Watters Head of Business
Once I got past the short wait to submit my car for service, the service experience was good. Service desk advised an issue with my car & dealt with it well.
Thank you so much for your feedback. Apologies your visit was not as smooth as anticipated. I will review with the team. Kind Regards Georgina Watters Head of Business
Perfectly looked after by the man from Chicago and associates
Thank you so much for your feedback. Jeremy will be over the moon. Kind Regards Georgina Watters Head of Business
nothing is ever perfect
It was what i expected, no one rang to say the car was ready.
No problems with service and support
Mostly due to Adam Richards, who has made my transaction, service and experience super easy.
The car service was carried out to my satisfaction as well as the small warranty repair.I was disappointed when I collected the car to find that it had been very poorly valeted and the inside was not done at all.
Issue not resolved. See above description of 'service' received.
the service was good once the car was in the dealership
All work needed was explained very clearly . I was offered a lift from the garage , though I didn't need it I appreciated the gesture. The car wash is always a lovely gesture.
There were some minor problems at the initial personal booking (wrong service time written down; no knowledge of BMW Insured Emergency Service Essential), but the service itself was fine.
issue with the icommand system completely resolved after Stratstone consulted BMW on my behalf and sorted out the software problem..
Good service but very disappointing valeting.
Still have one outstanding fault
There is nothing to complain about.
Same comments as first question
Don't have the car yet so cannot put completely satisfied, car was sent back to BMW bodyshop as it arrived damaged
Thank you for your feedback, we hope you enjoy your new BMW. Please let me know if you need anything further Kind Regards Georgina Watters Head of Business
Hand over took 2 and a half hours
No pressure, good knowledge of information provided & excellent service
Thank you so much for your feedback. We hope you love your new BMW. Kind Regards Georgina Watters Head of Business
It was great except for the roof box issue.
It was just a nice experience which is a surprise for a motor company.