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ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Meet the team

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Georgina Watters

Head of Business

Melvin Cleland

Handover Specialist

Nigel Richards

Parts Leader

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The wrong tyres were ordered which led to a delay. I'd like the people who ring me to have the facts to hand - they always need to follow up with the engineer. It shouldn't be assumed that the customer will approve work without some context.

Service

Good service professional and friendly

Service

All requirements were met & dealt with. You did find an additional problem of twisted brake hoses & corrected the problem without charge which is correct because it was Stratstone BMW that replaced all my breaks & service the car.

Service

Very polite and efficient service by Lucy Gould

Service

See above. Service. Reception. Lucy. Good. Phone answer slow

Service

very friendly and helpful reception staff and excellent service information.

Service

Quick service, like for like in terms of courtesy car, only let down was very little fuel in the tank when given the courtesy car.

Service

Everything was swift & efficient.

Service

Sean was great from day 1. Non pushy, helpful, friendly, genuine, knows the products well. The chap who took me out for the test drive was also great - I forget his name though

Service

Bmw did everything they said they would making a stressfree experience for me.

Service

Good communication, excellent.

Service

Everything went as promised

Service

The service advisor was very friendly and helpful; the loan vehicle was ready to drive away as soon as my car was booked in. The service work was completed in good time, but even if had it had not, I would have had the loan car as long as needed

Service

Very courteous, friendly and went without a hitch and kept me updated car came back much cleaner

Service

Prompt service, accommodating and flexible around the courtesy car arrangements

Service

The car work was completed and handed back to me on time.

Service

Staff are very supportive and helpful, only a few occasional let-downs (rarely by frontline staff) stop a full five stars

Service

I had only owned the vehicle since June 19 and the rattle had been constant since delivery of the vehicle so I was surprised and disappointed that the vehicle that this was not covered by warranty.

Service

Good communication

Service

steps explained clearly and problem with my car resolved as expected

Service

The service assistant (Wayne Shaw) was welcoming, the work done was reassuring and timely, and the coffee and biscuits were a bonus whilst waiting!

Service

Jobs not done properly

Service

Great service and the coffee is good

Service

The Stratstone team [ Richard & Lucy ] were excellent in arranging a loan car and quick repair, contact and updates were excellent - Thank You

Service

work was carried on time in full as agreed

Service

The staff at Stratstones are very pleasant - all of them and when my car has to go in for a service, etc someone ((generally Frank) takes me home afterwards and fetches me later on in the day when the car is ready which I appreciate .

Service

Very efficient and helpful

Service

Very helpful service advisor. Lift into town and back while car serviced. But had to wait 30 mins for lift into town. And one of things I'd booked to be done (updating satnav) wasn't done, despite having car for whole day, so I have to go back.

Service

service was excellent, very helpful and a nice environment

Service

See above, I have wasted so much time over the delivery of the car.

Service

Despite difficult circumstances Stratstone have been great in helping.

Service

In both the service and subsequent repair visit, the after service valet was very minimul and even after asking on the second occasion to clean the boot of the vehicle (which was where the service staff were working) the vehicle was delivered back t

Service

Front brake pads checked and told they didn't need to be replaced then a week later the red warning comes up and doesn't go off

Service

All aspects of the arrangements were first rate

Service

The sales person I dealt with was fine but the handover was poor. I had to chase them, with regard to collection. Car was not ready then damage found which delayed collection further + paint damage. No service book provided etc. etc.

Service

No customer service for unhappy customers due to bmw car fault

Service

Management of my data is a concern. I was asked same questions on consecutive calls as though info not captured. Also issue I explained was incorrectly captured.

Service

VERY PROFFESIONAL

Service

Our Service Engineer, Jeremy, provided very good management, knowledge and communication throughout.

Service

Everything went according to plan and as promised.

Service

This would of been 1 star if it hasn't been for Sam and Kirsty

Service

Booking my appointment was difficult with your telephone system. Otherwise a good experience.

Service

Waiting areas and toilets were clean and tidy, good selection of drinks available. We found both types of seating available uncomfortable whilst waiting for a couple of hours. There was no reading material available.

Service

Very poor service. Two trips rather than one to have the wheels inspected. Third trip, pre-booked for weeks, proved a waste of time: arrived to find only two wheels in stock. Fourth trip: it took four hours to have the four wheels replaced.

Service

Booked in for brake overhaul , but left with the job not carried out because of high prices. but thes still gave the car a free check, with wash and valet.

Service

Friendly staff on service reception

Service

all good but the video sent to me didn't work

Service

My car went in Friday, I had to ring on Tuesday for an update and then my car wasn't going in the workshop until Wednesday. It was ready though for collection on Friday

Service

Good service well handled. It would have been higher had they got the part

Service

Check in process is very slow

Service

Not quite 5 stars as the car wash was not very good - the wheels were not clean. Everything else was excellent.

Service

Even though the car was left at 9am I had to wait until 5:30 to pick it up.

Service

Problems with obtaining a tyre needed after mot. Dealt with by Jeremy superbly well. Excellent communication to keep me up to date on the situation. Hope Jeremy receives recognition.

Service

Again everything was done professionally and on time.

Service

Nothing negative to report this visit....still feel slightly aggrieved at being charged for a replacement windscreen washer pump / filter whilst our X1 was still under warranty. Cost of replacement brake pads are excessive compared to other suppliers

Service

I have always had good service from this dealership

Service

It was hard to get through on phone apart from that all good

Service

A really good service

Service

Took them 3 days to complete a recall task that should have only taken at the most 2 hours.

Service

No complaints. Very friendly and polite staff.

Service

Service was fine. I asked for a quotation for some paint damage. When I picked up the car I was told it would be emailed to me, still waiting. This is a typical example of your poor attention to detail.

Service

They where very Efficient and courteous

Service

I received great communication leading up to my appointment and on arrival Lucy was lovely and got my service done as soon as possible, as I had to wait at the dealership until the work was complete.

Service

See above, I used to have my car collected and delivered and this was a major factor in doing business with you. Central reception didn't offer this but garage did after I had taken my car in and got wife to take me to collect

Service

See above answer. I do not want to drive my car with so little oil in the engine so I have bought some fully synthetic oil that says it complies to BMW specification and topped up the oil.

Service

Job was completed as expected and able to travel back at night with new headlamp bulb fitted.

Service

stratstone ensured my wife's car was ready for her when she needed it they changed the rota to accommodate

Service

Prompt, polite, friendly and helpful service.

Service

The work carried out was good but the cost was very high.

Service

Work done efficiently and on time

Service

Special shout out to Wayne. As usual he provided great customer service and made having my car services a pleasure. He also worked with the technicians to ensure my strange gearbox issue was looked into.

Service

The roof fix was fairly priced and a new tyre was fixed quickly.

Service

All my needs were met

Service

Efficient service and MOT kept appraise whilst we waited

Service

Throughout my many years of driving a BMW from Stratstone at Harrogate I have been well looked after.

Service

Very good customer service on my most recent visit.

Service

Pleasant, friendly and efficient staff

Service

Great service

Service

Always been impressed

Service

All work carried out satisfactory

Service

Great service all round from Stratstone at Harrogate. Stands out compared to recent experiences with others

Sales

very smooth professional service Mick was a dream to work with and went out of his way to get what i wanted

Sales

Excellent service throughout from Ed, Ryan and Melvin at Stratstone Harrogate

Sales

The purchase and delivery was fine. All very professional and helpful. The BMW Connected Drive explanation was not that good. I had to go onto the web site to resolve myself. Within a week an emision fault light appeared on the dash. Very poor.

Sales

The person I dealt with was knowledgeable and so friendly. Communication was easy and the handover team so conscientious on ensuring I knew everything about my car before I drove away

Sales

Because we were we bought a car and are very happy

Sales

Great service from a team that operate well together

Sales

Updated from start to finish, service has been second to none!

Sales

Joe Mick and Sean all the attentive, Ben was fantastic and very helpful

Sales
Thank you so much for your lovely comments. We are so glad you are happy. Kind Regards Georgina Watters Head of Business

Very good knowledge of staff who are professional and friendly.

Sales
Thank you so much for complimentary feedback. We are so glad you are happy. Kind Regards Georgina Watters Head of Business

attentive staff. Edward was very helpful and easy to deal with despite being new to the job

Sales
Thank you for your comments and feedback regarding Ed. He is very customer focused. I hope you are enjoying your new BMW. Kind Regards Georgina Watters Head of Business

High quality product and service.

Sales
Thank you so much for your review, we are delighted you are happy. We hope you and your husband are very happy with your new cars. Kind Regards Georgina Watters Head of Business

Good service provided.

Sales
Thank you so much for the lovely feedback. I really hop you love your new BMW. We are so glad you are happy. Kind Regards Georgina Watters Head of Business

The staff at Stratstone, Harrogate made the experience a pleasure and Mick Casey, Ben Singleton, Ryan Pride and Sean in finance were excellent at taking me through the process and were very knowledgeable and professional in dealing with me.

Sales
Thank you so much for such a detailed review. The team are delighted with your comments. Enjoy your new car and you know where we are if you need anything. Kind Regards Georgina Watters Head of Business

Alex Williams the salesman was excellent-car was transported from another dealership & had a few issues Sat Nav hadn't been coded; number plate wasn't on straight and hadn't been debadged. Alex came over collected car and got everything sorted.

Sales
Thank you so much for your lovely comments. We hope you are having fun in your new Z4. We are glad you are happy. Kind Regards Georgina Watters Head of Business

Well organised through good communication

Sales

On this ocation it was fairly good

Sales

I was complety satisfied due to the excellent customer service that I received from the test drive experience through the sales experience to the handover, all parts were well explained thoroughly so I had full understanding at all times, fantastic..

Sales

From the initial enquiry to the handover all were carried out very professionally and both Joe and Malcolm were a pleasure to deal with.

Sales

A fabulous experience.

Sales

it was an easy and pleasant experience

Sales

Some communication delays towards the end of the process due to demands on staff time at the dealership. Also, updates during actual shipping of the car to the delearship were sporadic. However, the provision of a loan car was excellent service!

Sales

Everything was explained clearly about the different packages available. I felt that Kirsty was keen that a car would be built to a specification that I would be completely happy with and fitted my budget.

Sales

Very friendly and relaxed staff who answered all of my questions. Centre itself was somewhat cramped making it difficult to park and preventing an active demo of park assist. No written details provided or available about the Protect X guarantee.

Sales

The experence at BMW Stratsford in Harrogate was outstanding from start to finish and would deinatly recommend to others

Sales

There was delay in getting me in my vehicle, felt everything was rushed in the end after numerous calls.

Sales

The order and purchase went smoothly. The car was delivered early which confused the purchaser and garage.

Sales

The whole experience from start to finish was seamless, I got the car I wanted at a price I wanted, I was kept informed at every stage and all the staff were fantastic especially Melvin, Ryan, Adam & Georginia