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Polite staff and nice area to book
Did all work expected and more to ensure car was returned in perfect condition
Helpful & engaging in service reception
Car collected and delivered back on time. Car cleaned. Fault fixed.Half a star deducted due to lack of information provided on what the fault was and how it was repaired. This required a follow up call to the dealership.
Prompt attentive service
A friendly and welcoming atmosphere. Everything explained - as far as possible.
All ok and on time.
Job carried out as expected and on time with good updates. Only negative is price quoted for brakes was a lot more than price indicated on the service booking section of your website
Everything was fine except that the car was spattered with small particles of mud.This follows the June 2017 service when the car was returned with a small screw embedded in the tyre tread. I had to pump it up and later get it repaired.
There was nothing to complain about.
EVERYTHING COMPLETED AS EXPECTED
Tried phoning to collect car about 30 times and didnt get answered but the member of staff stayed late so I could collect it
Satisfied with the work done and the explanation for what was needed
Competent staff and good repairs, done when promised.
Well looked after
Service and MOT of car was attended to and completed ahead of scheduled time.
Car collected and returned as agreed, washed too.
Very satisfied when I take it in for a service, but when I had a problem with the engine management light I had to take it to cooper York as Stratstone could not look at it for a two weeks.
All areas carried out to full satisfaction
Once you had the car I was very satisfied with the work carried out. Lewis, the Customer Advisor, was extremely polite and helpful as was the curtesy car driver.
I wasnt expecting you to resolve an intermittent electrical fault but at least we tried.
good experience but nothing I haven't had from independent garages with other cars
Purchase experience fine. As for the handover I think more time is required to take in the technological changes. It would be helpful if there was a simple user guide for customers to follow; the handbook is cumbersome and not user friendly.
All the team were very helpful at BMW Harrogate, they persisted in finding the right car for me and were extremely accommodating.
The sales and service teams are both very helpful and always keep you informed and a great buying experience. Car ready on time and Kirsty was friendly and helpful and had a good knowledge about the car
Overall was good, but Id asked about having a wireless charger fitted and it was never sorted out.
Our salesman Steve arranged everything for me, and kept me informed throughout.
I WAS HAPPY WITH THE INFO PROVIDED BY THE SALES PERSONNELBUT TOTALLY DISSATISFIED WITH THE 6 WEEK DELAY IN DELIVERY OF THE NEW CARIVE WRITTEN TO BMW CUSTOMER SERVICE SEPARATELY OVER THIS ISSUE
david mc carrie made me feel welcome and not just any old customer it is not all about profit