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ABOUT STRATSTONE HARROGATE.

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Georgina Watters

Head of Business

Tim Bowman

Head of Sales

Melvin Cleland

Handover Specialist

Nigel Richards

Parts Leader

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Mot carried out satisfactorily, but unfortunately car valet team had finished, so not able to have a complimentary wash. However I was offered one at my convenience.

Service

Very attentive staff

Service

Some confusion on charges re whether VAT was included in the quoted price

Service

Disappointed minor cosmetic work couldn't be carried out under warranty. Quoted price of part which was minor, but labour costs for a

Service

The prompts for the service and MOT, the communication and the ease and speed of contact

Service

Very helpful

Service

Pleasant and efficient staff. On time

Service

Nothing was too much trouble

Service

Service Desk consultant was very helpful, friendly and informative during the service

Service

Very helpful throughout but could have given clearer updates on the problems

Service

Service desk was a breath of fresh air, in the past they've been hard work!

Service

Service representative was very thorough

Service

The technical issues, resolved by the service & the handover teams have been done so professionally. Unfortunately I cannot say the same about the bodywork defects, which were also referred to the dealership.

Service

Professional efficient and very helpful

Service

Service was acceptable however, I don't feel that the service manager was on the customers side, they raised my concerns around my squealing brakes with BMW, only after I pushed to do so, but then just accepted BMW's response with no challenge.

Service

They haven't resolved the problem and no explanation has been given.

Service

Overall very pleased.loan car was a bit untidy.??

Service

The brake pad quote was insanely expensive. Had it been even remotely sensible, I'd have added it to my inclusive service.

Service

Did what they said without any issues.

Service

Service great. Aircon rubbish on hottest day. Staff had fans but not customers

Service

We asked for the usb charger to be fixed This was apparently done But it's still not working

Service

Engine service and vehicle check done plus discussion with Technician on minor action needed on oil seal.

Service

Everything done on time with little wait.

Service

Excellent service from staff at reception. No attempt to get further work done. Honesty about state of tyres brakes etc. Car had feel that it all necessary work had been done. Much better than experience at other dealerships inc. another BMW

Service

Customer service.

Service

because i was completely satisfied

Service

Total satisfaction

Service

All appears to be well sorted.

Service

Service reception was very well organised and professional spending time going through the paperwork and explaining the service process..

Service

Detail on the answer above. Mainly seeing so many staff around, no other customers but no one helping me or engaging with me for ten minutes. I will go as far to say, ignoring me. I even had an appointment!

Service

I have no issues, came back to a clean car in which I have full confidence

Service

Problem with the metal folding roof. Very prompt , knowledgeable and effective service.

Service

Did not do what I had asked - request a goodwill claim with BMW

Service

Great customer service as ever and Julie on reception was particularly helpful.

Service

Lucy Gould was helpful and efficient, excellent customer service.

Service

I feel that the level of service has improved considerable over the last couple of years

Service
Thank you for your kind words. I will pass onto the team. We look forward to seeing you again in the future. Kind Regards Georgina Watters Head of Business

Staff commitment to customer care

Service

Carried out necessary work that was required in a very timely and efficient manner. The work that was do was done was to a high standard.

Service
Thank you for you lovely feedback. I am happy your issues were resolved. Kind Regards Georgina Watters Head of Business

very satisfied with the service

Service
Thank you so much for your kind words. I will pass them on to the team. Kind Regards Georgina Watters Head of Business

Once I got past the short wait to submit my car for service, the service experience was good. Service desk advised an issue with my car & dealt with it well.

Service
Thank you so much for your feedback. Apologies your visit was not as smooth as anticipated. I will review with the team. Kind Regards Georgina Watters Head of Business

Perfectly looked after by the man from Chicago and associates

Service
Thank you so much for your feedback. Jeremy will be over the moon. Kind Regards Georgina Watters Head of Business

nothing is ever perfect

Service

It was what i expected, no one rang to say the car was ready.

Service

No problems with service and support

Service

Mostly due to Adam Richards, who has made my transaction, service and experience super easy.

Service

The car service was carried out to my satisfaction as well as the small warranty repair.I was disappointed when I collected the car to find that it had been very poorly valeted and the inside was not done at all.

Service

Issue not resolved. See above description of 'service' received.

Service

the service was good once the car was in the dealership

Service

All work needed was explained very clearly . I was offered a lift from the garage , though I didn't need it I appreciated the gesture. The car wash is always a lovely gesture.

Service

Thanks

Service

There were some minor problems at the initial personal booking (wrong service time written down; no knowledge of BMW Insured Emergency Service Essential), but the service itself was fine.

Service

issue with the icommand system completely resolved after Stratstone consulted BMW on my behalf and sorted out the software problem..

Service

Good service but very disappointing valeting.

Service

Still have one outstanding fault

Service

There is nothing to complain about.

Sales

Same comments as first question

Sales

Don't have the car yet so cannot put completely satisfied, car was sent back to BMW bodyshop as it arrived damaged

Sales
Thank you for your feedback, we hope you enjoy your new BMW. Please let me know if you need anything further Kind Regards Georgina Watters Head of Business

Hand over took 2 and a half hours

Sales

No pressure, good knowledge of information provided & excellent service

Sales
Thank you so much for your feedback. We hope you love your new BMW. Kind Regards Georgina Watters Head of Business

It was great except for the roof box issue.

Sales

It was just a nice experience which is a surprise for a motor company.

Sales

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