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I have always had good service from this dealership
A really good service
Took them 3 days to complete a recall task that should have only taken at the most 2 hours.
I received great communication leading up to my appointment and on arrival Lucy was lovely and got my service done as soon as possible, as I had to wait at the dealership until the work was complete.
No complaints. Very friendly and polite staff.
They where very Efficient and courteous
Service was fine. I asked for a quotation for some paint damage. When I picked up the car I was told it would be emailed to me, still waiting. This is a typical example of your poor attention to detail.
See above, I used to have my car collected and delivered and this was a major factor in doing business with you. Central reception didn't offer this but garage did after I had taken my car in and got wife to take me to collect
See above answer. I do not want to drive my car with so little oil in the engine so I have bought some fully synthetic oil that says it complies to BMW specification and topped up the oil.
Job was completed as expected and able to travel back at night with new headlamp bulb fitted.
stratstone ensured my wife's car was ready for her when she needed it they changed the rota to accommodate
Prompt, polite, friendly and helpful service.
Work done efficiently and on time
The work carried out was good but the cost was very high.
The roof fix was fairly priced and a new tyre was fixed quickly.
Special shout out to Wayne. As usual he provided great customer service and made having my car services a pleasure. He also worked with the technicians to ensure my strange gearbox issue was looked into.
All my needs were met
Efficient service and MOT kept appraise whilst we waited
Throughout my many years of driving a BMW from Stratstone at Harrogate I have been well looked after.
Very good customer service on my most recent visit.
Pleasant, friendly and efficient staff
Always been impressed
All work carried out satisfactory
I was told my car would be washed and vacuumed but when I arrived to collect it this had not been done. As it was a Saturday at about 4.30 the service staff had finished for the day and the sales staff simply said they would tell service on Monday.
This time service was excellent. Communication was especially good. Also they supplied a courtesy car at very short notice which was an unexpected bonus. Special thanks to Jeremy Higgins who looked after this job so well.
efficient but expensive
They did everything required and to the highest of standards
Richard the Customer Service Contact was helpful and courteous
I cannot complain about the quality of work by your technical staff
Very helpful only problem being when I received my report it gave everything a green mark including all brakes, after leaving the following day my service warning came on saying service due in 3200miles
Job done as requested in a quick and efficient manner.
Full explanation of work carried out and clear answers to my questions.
I received a call for service and took the opportunity to have a discussion about my current PCP and possible next steps. We had a very useful and helpful discussion and I will take this further in early October.
problem was dealt with quickly.
My car was kept for 8 hours for an end of warranty check that I was told would be a quick job (and should have been, no work was needed). Despite that, they made an allowance on the final bill and were very courteous.
Had a communications issue but was sorted to my satisfiaction in the end
Did what was required, were polite, helpful and friendly
Staff very attentive and competent
Quick and reliable service and attention
Young man who booked us in told us one day but booked the day earlier. So when we took our car in we were not booked in but our car was still serviced no problem.
Service completed on time, with information on what we carried out.
I was very satisfied with the advice I was given. Not happy that Stratstone Mini had not re-set my computer after they MOT'd my care in May - this resulted in my not knowing I had a puncture which meant I had to buy 2 new tyres!
-6 days without a car and poor communication form the team - granted they did allow £200 off the price of the service but even so didn't really cut the deal given most of your costs would have been bound into warranty work eg oil change
Been let down serval time. There has not communication between each other or me
Things went to plan.
can understand the adjustment to the seat but why the steering wheel has to be moved and when returned these are not put back.
I was dealt with by Wayne who did all he could to make my stay and expierence the best it could be-he organised a car for me when it looked liked my car would need to be kept over night and explained the repairs and issues with my car-a Great Job
Mot carried out satisfactorily, but unfortunately car valet team had finished, so not able to have a complimentary wash. However I was offered one at my convenience.
Disappointed minor cosmetic work couldn't be carried out under warranty. Quoted price of part which was minor, but labour costs for a
Very attentive staff
Some confusion on charges re whether VAT was included in the quoted price
The prompts for the service and MOT, the communication and the ease and speed of contact
Service Desk consultant was very helpful, friendly and informative during the service
Nothing was too much trouble
Pleasant and efficient staff. On time
Very helpful throughout but could have given clearer updates on the problems
Service representative was very thorough
Service desk was a breath of fresh air, in the past they've been hard work!
Professional efficient and very helpful
The technical issues, resolved by the service & the handover teams have been done so professionally. Unfortunately I cannot say the same about the bodywork defects, which were also referred to the dealership.
They haven't resolved the problem and no explanation has been given.
Service was acceptable however, I don't feel that the service manager was on the customers side, they raised my concerns around my squealing brakes with BMW, only after I pushed to do so, but then just accepted BMW's response with no challenge.
Overall very pleased.loan car was a bit untidy.??
The brake pad quote was insanely expensive. Had it been even remotely sensible, I'd have added it to my inclusive service.
Service great. Aircon rubbish on hottest day. Staff had fans but not customers
Did what they said without any issues.
We asked for the usb charger to be fixed This was apparently done But it's still not working
Engine service and vehicle check done plus discussion with Technician on minor action needed on oil seal.
Everything done on time with little wait.
Excellent service from staff at reception. No attempt to get further work done. Honesty about state of tyres brakes etc. Car had feel that it all necessary work had been done. Much better than experience at other dealerships inc. another BMW
because i was completely satisfied
All appears to be well sorted.
Detail on the answer above. Mainly seeing so many staff around, no other customers but no one helping me or engaging with me for ten minutes. I will go as far to say, ignoring me. I even had an appointment!
Service reception was very well organised and professional spending time going through the paperwork and explaining the service process..
I have no issues, came back to a clean car in which I have full confidence
Problem with the metal folding roof. Very prompt , knowledgeable and effective service.
it was an easy and pleasant experience
Some communication delays towards the end of the process due to demands on staff time at the dealership. Also, updates during actual shipping of the car to the delearship were sporadic. However, the provision of a loan car was excellent service!
Very friendly and relaxed staff who answered all of my questions. Centre itself was somewhat cramped making it difficult to park and preventing an active demo of park assist. No written details provided or available about the Protect X guarantee.
Everything was explained clearly about the different packages available. I felt that Kirsty was keen that a car would be built to a specification that I would be completely happy with and fitted my budget.
The order and purchase went smoothly. The car was delivered early which confused the purchaser and garage.
There was delay in getting me in my vehicle, felt everything was rushed in the end after numerous calls.
The experence at BMW Stratsford in Harrogate was outstanding from start to finish and would deinatly recommend to others
The whole experience from start to finish was seamless, I got the car I wanted at a price I wanted, I was kept informed at every stage and all the staff were fantastic especially Melvin, Ryan, Adam & Georginia
Received teaser images of the car before collection, collection itself was very enjoyable. Very good!
The team were friendly, helpful and accommodating. Excellent customer service provided throughout.
No stress, Aksum staff great cars
There is nothing to complain about.
Same comments as first question