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ABOUT STRATSTONE HARROGATE.

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Georgina Watters

Head of Business

Tim Bowman

Head of Sales

Melvin Cleland

Handover Specialist

Nigel Richards

Parts Leader

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Thanks

Service

Car service was good, did a mini valet, was ready for the time I requested.

Service

Completely satisfied with the service and staff. The one issue that concerns me is the lack of customer parking. This could easily be achieved by reducing the amount of new and used car they hold.

Service

There were no problems. I was alerted to impending work.

Service

Lead time was absolutely ridiculous... Had to book in over 4/ 5 weeks in advance as you weren't apparently taking bookings during the school half term...and still couldn't have a courtesy car as that would have been an even Longer wait..

Service

Again because of the after sales service from Mr Tim Bowman

Service

It appears the power sockets at the rear of the car have stopped working following the service

Service

Sorry but you failed to identify and fix a fault I informed you about on the original service 10 days earlier

Service

Again down to staff employment - Richard at Harrogate and David at newcastle

Service

Have to book in advanced as very busy. No courtesy car or drop off offered. Expensive service. Staff and service very good

Service

Reception and service desk staff very friendly and helpful. Quotations for work are accurate and competitive. Parking can be a nightmare at times.

Service

Very disappointed,The car required no work doing but we still got a bill for over £600. Then magically the service manager, was able to take £100 off the bill. Not something I normally do, but I've reported this to trading standards.

Service

Check in and out I had a lengthy wait.

Service

The recall and warranty work was carried out as required.

Service

Can't complain, service was greet.

Service

Apart from the telephone answering service (which is shaky)the experience w excellent.

Service

They advised me of work on wheels which was unnecessary which I took elsewhere and was done for a quarter of the cost quoted by Stratstones They didn't stick to their initial quote for the service They charged me full price for MOT but agreed 50%

Service

Friendly and competent staff

Service

Loan car disappointing

Service

Every service I've had at Stratstone BMW Harrogate has been problematic. Service was not recorded in BMW system, Dirty fingerprints damaged fabric on windscreen column, winter tyre change took 5 hours whilst I waited. £100 more per tyre!!! Theres mor

Service

The experience was much worse, maybe partly due to no service manager present. When booking a service for an 8.30 appointment I don't expect to be waiting 30 minutes to be seen. The condition of the courtesy car was appalling.

Service

The check-in / pick-up process can/should be more streamlined. Every time I drop a car off it invariably takes over 20 mins and it's a similar experience when collecting.

Service

All the staff were extremely helpful and friendly and everything was completed exactly as promised - unlike every previous interaction with other dealerships, ie BMW Leeds.

Service

A complete survey report was given on my computer

Service

The service was spot on but the courtesy car had only 50 miles worth of fuel where i was informed it should of been on a quarter of a tank and the screen wash water was coming up as low.

Service

Car in at 8.00am (previous day actually) and you wanted it till 5.00pm for a "major" service. Compromised on 4.00pm (see above). Why 8 hours for an oil change, filter and spark plug change and inspection?

Service

See above. I can see BMW denying the work is under warranty.

Service

Booking in & collection service desk was understaffed with only one member of staff available most of the time. Also when I collected the car I was given the keys with no initial details of work carried out & course of action for items not completed.

Service

Parts were readily available and member of staff fitted them immediately

Service

Whilst the experience was not what I had expected from that dealership, fortunately Service Advisor Wayne Shaw rescued the situation - to the benefit of both Stratstone and myself. Well done Wayne!

Service

see complaint to Stratstone customer care line

Service

Every thing done on time as promised.

Service

Service at the reception was slow, impossible to get through on the phone, tried several times during the day, gave up in the end.

Service

When my car developed a fault, they took it in and fixed it!

Service

Service was ok but very late pick up. Expensive for an oil change

Service

Check in less busy than normal so only 5 min wait but friendly and efficient. Given accurate feedback on progress and work fully done.

Service

You find quickly the problems I bring in from time to time. Best of all my comes back clean and shining inside and out.

Service

I thought the car had been serviced but they only changed the brake fluid. It had been booked in for a service and when i collected it i was lead to believe it had been serviced. It was only when I queried the lack of service record 2 days later.....

Service

See previous answer.

Service

At the sales point was good. However after that it was very poor. Ryan who was drafted in at the last minute was great but he had poor support.

Sales

As above the car is lovely but the aftercare isn't satisfactory as every time we call we get someone different and found it hard to get answers on a sat nav code that should have been there when the car was collected .

Sales

Good customer service from start to finish.

Sales

I was very satisfied. However we were told that the handover team would be with us in 5-10 minutes but it turned out to be around a 30 minute wait. (Even though we arrived for our appointment on time)

Sales

The financial deal was good. The customer service was patchy in that I always felt that I had to chase the dealership to find out what was happening. On the appointed day for collection we arrived and the car was not ready. It took 2 hrs.

Sales

Staff were helpful and friendly despite there being some delay in collecting the car.

Sales

Treated well and given excellent service from start to finish

Sales

sales person very good. Handover was not as smooth as previous times. Car was not ready and paint protection kit not in car.

Sales

Poor after care between sale and handover. Limited communication and plenty of confusion between the BMW team.

Sales

For reasons above the experience was pleasurable and I had no intention of considering looking at alternatives The staff from sales through to management were very friendly and keen to build relationships

Sales
Thank you for your lovely sentiments. We really hope you enjoy the 7 series. Kind Regards Georgina Watters Head of Business

excellent service from Stratstone Harrogate

Sales

The price is competitive and the dealership staff in general were helpful and informative. They took a lot of trouble to find a particular model spec and colour and having done so they arranged to trade in our existing BMW X1 and conclude the Finance