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ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Meet the team

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Georgina Watters

Head of Business

Melvin Cleland

Handover Specialist

Nigel Richards

Parts Leader

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Lucy at BMW harrogate has been absolutely fantastic on every visit over 4 years, always meeting me with a big smile, genuine

Service

1. I was advised that car would be available for collection after servicing by 12.00 noon but it was not ready until 4.00 pm. 2. Display screen was indicating low tyre pressures but this was not delt with in the service - as I would have expected.

Service

Friendly staff, honest and open, great courtesy car

Service

Seems all items were checked and the wait was reasonable

Service

DIDNT HAVE ANY PROBLEMS

Service

Knew what they would be doing with the car and kept informed

Service

Very satisfied with the service - believe always other things seemed to be sold/needed when I come in

Service

Because my requirements were fully met.

Service

Staff very nice. Everything went very smoothly. No problems whatsoever.

Service

Lucy Gould services is extremely affable and an asset to BMW

Service

Outstanding service

Service

Excellent all round attention

Service

Prompt, courteous, pleasant experience all round, thank you, especially as appointment was made at short notice due to failure on my behalf to note MOT expiry date

Service

As above

Service

They didn't offer service plans. On inquiry, they promised to offer one on car delivery but didn't. I was asked to wait by the reception for delivery while the receptionist failed to alert the service team until much later. Was made to feel unwanted.

Service

Prompt attention as usual.

Service

The Stratstone Service was excellent Particular mention must go to Lucy who was so efficient and most helpful and is a credit to the dealership

Service

Good service.

Service

looked into everything and resolved all the issue Liz was very helpful and knowledgeable

Service

Friendly and great attention to detail.

Service

Did exactly what was expected.

Service

No problems, friendly efficient service

Service

Straightforward particularly with the COVID restrictions etc. Friendly helpful staff. Prompt completion of work and quick change of the courtesy car for mine in the afternoon.

Service

Always polite and explain fully what has been done.

Service

Made me feel a valued customer although not a regular visitor, went out of their way to be helpful and accommodating

Service

Great service, no problems, friendly adviser

Service

Excellent service by my point of contact at Stratstone BMW (Lucy).

Service

I have been taking my car to BMW Harrogate for about five years and the car was serviced well . Had no problem!

Service

No hassle, helping and willing team.

Service

Sam and Lucy were great

Service

No hassle everything straight forward

Service

The service work was completed within the time they said it would be and I received a telephone call to advise that it was ready in plenty of time for me to get back to the dealership

Service

fantastic service

Service

I had to wait a little bit longer than expected because the they were behind with the m.o.t.

Service

Did what was asked so no surprises or disappointment

Service

Everything done as required

Service

They went the extra mile to try to help get the car back quickly

Service

Very welcoming and went above and beyond my expectations!

Service

Liz was great

Service

Everything done in a timely manner.

Service

Every thing was explained before the work commenced

Service

A very attentive service from start to finish

Sales

Completely satisfied. My salesman Mick Casey at Stratstone BMW harrogate was very professional, informative and made the handover of my BMW feel very personal and unique to me.

Sales

Fantastic! Alex kept me updated weekly, and even gave me a choice of registrations to choose from!

Sales

An outstanding experience from start to finish, I absolutely love my new M135. Thank you James, Mick and Alex

Sales

The third car purchased from BMW (two within last 12 months) and the service provided by Mick Casey and his team in this last year was incredibly good.

Sales

every effort was made to minimise the effects of Covid

Sales

Just very nice experience and made to feel very special.

Sales

Quick and easy. No hassle.

Sales

Great deal, fuss free ordering, quick delivery

Sales

Joe was helpful , even taking my calls and concerns on his day off

Sales

Response to my wishes was very good

Sales

Both Alex and Mick were very helpful even with the COVID and social distancing practices in place. I cannot recommend Stratstone Harrogate enough and it will be my port of call when looking to purchase my next BMW.

Sales

Mick Casey was both very clear and straight forward which made the purchase a pleasure

Sales

BMW Harrogate provided a great sales experience and with most correspondence via email they allowed me to purchase a car efficiently during my work hours.

Sales

Alex Williams could of not done anymore if he tried. Everything was perfect from start to finish.

Sales

Professional, helpful, knowledgable, not pushy.

Sales

Made contact by phone and then at dealer ship All contact was superb and very knowledgeable. Also made me feel safe re Covid

Sales

Everything was made super easy, the whole transaction was explained really well and the handover process was brilliant from Alex

Sales

Excellent Service from Stratstone BMW! James made sure we got the perfect car for our family! Really appreciate the fantastic service!

Sales

Mick Casey over at BMW Harrogate did everything he could to ensure that the whole process ran seamlessly. Very helpful and thorough throughout

Sales

Could not fault the experience, choices were given, handover was smooth and follow up call to make sure everything was good.