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ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Latest News & Events

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THE BMW X3 M SPORT.

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Is your BMW Winter Ready?

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New year, New BMW. Exclusive Offers.

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Motability from £249 Advance Payment.

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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THE NEW BMW X5

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INTRODUCING… THE 8

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The Ultimate Rugby Competition.

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Job Vacancies.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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Delivery Mileage/Ex-Demonstrator.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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Ultimate Queen Event.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Stratstone Stadium.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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Harrogate Rugby.

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New BMW 5 Series.

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BMW Individual Colours.

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Make tracks to the Stratstone xDrive Event.

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Technicians Wanted.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Give your BMW a liquid detox.

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THE BMW M140i.

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THE BMW 1 SERIES.

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Meet the team

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Georgina Watters

Head of Business

Tim Bowman

Head of Sales

Melvin Cleland

Handover Specialist

Nigel Richards

Parts Leader

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See above. I can see BMW denying the work is under warranty.

Service

Booking in & collection service desk was understaffed with only one member of staff available most of the time. Also when I collected the car I was given the keys with no initial details of work carried out & course of action for items not completed.

Service

Parts were readily available and member of staff fitted them immediately

Service

Whilst the experience was not what I had expected from that dealership, fortunately Service Advisor Wayne Shaw rescued the situation - to the benefit of both Stratstone and myself. Well done Wayne!

Service

see complaint to Stratstone customer care line

Service

Every thing done on time as promised.

Service

Service was ok but very late pick up. Expensive for an oil change

Service

Check in less busy than normal so only 5 min wait but friendly and efficient. Given accurate feedback on progress and work fully done.

Service

Service at the reception was slow, impossible to get through on the phone, tried several times during the day, gave up in the end.

Service

When my car developed a fault, they took it in and fixed it!

Service

You find quickly the problems I bring in from time to time. Best of all my comes back clean and shining inside and out.

Service

I thought the car had been serviced but they only changed the brake fluid. It had been booked in for a service and when i collected it i was lead to believe it had been serviced. It was only when I queried the lack of service record 2 days later.....

Service

See previous answer.

Service

Solved my problem, but had to take car back next day as sensor not put back properly .

Service

Four week wait for next available appointment

Service

Fraught with issues that seemed to take more sorting than should have been necesary, resulting in multiple trips and car being in almost 3 days instead of the planned 1 day. Plus unusually bad service with answering phone and returning calls.

Service

Service is great.

Service

Diagnostic work for a faulty reversing camera took more than three hours

Service

I took it in for 4 things. 1. The windscreen washers had stopped working 2. the DAB radio had stopped working 3. The rear number plate was faulty and possibly would fail an MOT and 4. the front tow bar cover won't stay closed. Now run out of space.

Service

Professional and courteous service.

Service

see note above

Service

Passed around many departments trying to organise warranty repair. Finally booked in and was told I had no insurance on courtesy car. Collected car and another related fault appeared, returned for repair again. Told issue was resolved however faul

Service

Car was serviced promptly under the service package

Service

The car did not need any work doing - fault light on the dashboard was an error and just needed re-setting. This took nearly 3 hours!

Service

Did what they said

Service

Requested work was completed on time as arranged.

Service

Would have been five stars mostly because of the excellent service and helpfulness of Lewis Kelly but one star lost because of the empty sandwich wrapper left in the car after the service.

Service

I booked my car in because it needed 2 new rear tyres. However, it was also given a health check & after picking the car up the next day I drove to Hull and was alarmed at a rattle, the cap had not been put back on the screen wash reservoir.

Service

Very Slow check in before service. Long wait to be seen.

Service

Customer care is dreadful, took 45 minutes to get through, for me to pay the bill over the phone, then they didn’t return our call, so another 30 minutes to get through,

Service

Slow, unclear instructions, sat nav issues post service

Service

Requested courtesy car had not been booked - a car was made available though.Broken boot floor latch not repairedBrake pad wear advised in conflict with i drive status

Service

See above answer. Repeatedly poor customer service. I may consider searching for an alternative dealership.

Service

Well prepared, not too much waiting and friendly service

Service

See my previous comments.

Service

The price is competitive and the dealership staff in general were helpful and informative. They took a lot of trouble to find a particular model spec and colour and having done so they arranged to trade in our existing BMW X1 and conclude the Finance

Sales

Everything was fine except for the fact that BMW appear to have unilaterally altered the spec of the car without telling either me or the dealer. I am referring to the gas strut on the boot floor panel that appears to have been discontinued.

Sales

Very helpful and good understanding of needs. Car found quickly and delivered to high standards

Sales

The people at BMW were great. The information on progress of the build and delivery was inconsistent and patchy.

Sales

Excellent sevice

Sales

Sean our sales man was absolutely wonderful

Sales

All completed to satisfaction in a friendly professional manner

Sales

Would have given 5 if the car had arrived earlier

Sales

The initial sales experience was excellent. The car was quickly specified and the trade in price of my existing car quickly obtained and directly in line with other quotes explained. The process was quick friendly and felt personnel.

Sales

See above. It should not take 3 hours to pick up a car.

Sales

Breakdown in communication between Stratstone and BMW Finanancial Services led to a massive overdraft as the final payment was incorrectly taken from my bank account

Sales

Delivery day threw up a couple of issues but the team helped me to ensure i could drive it away that day. Ben Singleton was fantastic on the day, very informative, friendly and went over and above (as did the team) to help me have the best experience