Loading...

ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Georgina Watters

Head of Business

Tim Bowman

Head of Sales

Melvin Cleland

Handover Specialist

Chris Wright

Service Leader

Nigel Richards

Parts Leader

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Polite staff and nice area to book

Service

Did all work expected and more to ensure car was returned in perfect condition

Service

Helpful & engaging in service reception

Service

Car collected and delivered back on time. Car cleaned. Fault fixed.Half a star deducted due to lack of information provided on what the fault was and how it was repaired. This required a follow up call to the dealership.

Service

Prompt attentive service

Service

A friendly and welcoming atmosphere. Everything explained - as far as possible.

Service

All ok and on time.

Service

Job carried out as expected and on time with good updates. Only negative is price quoted for brakes was a lot more than price indicated on the service booking section of your website

Service

Everything was fine except that the car was spattered with small particles of mud.This follows the June 2017 service when the car was returned with a small screw embedded in the tyre tread. I had to pump it up and later get it repaired.

Service

There was nothing to complain about.

Service

EVERYTHING COMPLETED AS EXPECTED

Service

Tried phoning to collect car about 30 times and didn’t get answered but the member of staff stayed late so I could collect it

Service

Satisfied with the work done and the explanation for what was needed

Service

Competent staff and good repairs, done when promised.

Service

Well looked after

Service

Service and MOT of car was attended to and completed ahead of scheduled time.

Service

Car collected and returned as agreed, washed too.

Service

Very satisfied when I take it in for a service, but when I had a problem with the engine management light I had to take it to cooper York as Stratstone could not look at it for a two weeks.

Service

All areas carried out to full satisfaction

Service

Once you had the car I was very satisfied with the work carried out. Lewis, the Customer Advisor, was extremely polite and helpful as was the curtesy car driver.

Service

I wasnt expecting you to resolve an intermittent electrical fault but at least we tried.

Service

good experience but nothing I haven't had from independent garages with other cars

Service

Purchase experience fine. As for the handover I think more time is required to take in the technological changes. It would be helpful if there was a simple user guide for customers to follow; the handbook is cumbersome and not user friendly.

Sales

All the team were very helpful at BMW Harrogate, they persisted in finding the right car for me and were extremely accommodating.

Sales

The sales and service teams are both very helpful and always keep you informed and a great buying experience. Car ready on time and Kirsty was friendly and helpful and had a good knowledge about the car

Sales

Overall was good, but I’d asked about having a wireless charger fitted and it was never sorted out.

Sales

Our salesman Steve arranged everything for me, and kept me informed throughout.

Sales

I WAS HAPPY WITH THE INFO PROVIDED BY THE SALES PERSONNELBUT TOTALLY DISSATISFIED WITH THE 6 WEEK DELAY IN DELIVERY OF THE NEW CARIVE WRITTEN TO BMW CUSTOMER SERVICE SEPARATELY OVER THIS ISSUE

Sales

david mc carrie made me feel welcome and not just any old customer it is not all about profit