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ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Latest News & Events

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EXTENDED: THE MULTIPLIER EVENT.

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Exclusive New Car Offers.

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Delivery Mileage/Ex-Demonstrator.

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Motability from £99 Advance Payment.

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Is your BMW Winter Ready?

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THE NEW BMW X5

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INTRODUCING… THE 8

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The Ultimate Rugby Competition.

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Job Vacancies.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Women in Automotive.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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Ultimate Queen Event.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Stratstone Stadium.

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Impress with the new BMW Shadow Edition

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For One Night Only.

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Harrogate Rugby.

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New BMW 5 Series.

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BMW Individual Colours.

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Make tracks to the Stratstone xDrive Event.

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Technicians Wanted.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Meet the team

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Georgina Watters

Head of Business

Tim Bowman

Head of Sales

Melvin Cleland

Handover Specialist

Nigel Richards

Parts Leader

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No problems with service and support

Service

Mostly due to Adam Richards, who has made my transaction, service and experience super easy.

Service

The car service was carried out to my satisfaction as well as the small warranty repair.I was disappointed when I collected the car to find that it had been very poorly valeted and the inside was not done at all.

Service

Issue not resolved. See above description of 'service' received.

Service

the service was good once the car was in the dealership

Service

Thanks

Service

There were some minor problems at the initial personal booking (wrong service time written down; no knowledge of BMW Insured Emergency Service Essential), but the service itself was fine.

Service

issue with the icommand system completely resolved after Stratstone consulted BMW on my behalf and sorted out the software problem..

Service

Good service but very disappointing valeting.

Service

Still have one outstanding fault

Service

It took 8 days to sort the problem and the attitude I got was basically take it or leave it.

Service

As a previous comments

Service

.

Service

on time, informed when completed, car cleaned and valeted.

Service

Picked car up after servicing. Broke down within a mile Contacted Stratstone, they sent someone. Had to get car lifted back and given a courtesy car with empty tank. Hydraulic fluid leak to gear box, hoses not connected. Then they dented the wing.

Service

Service was excellent

Service

My online booking wasn't honoured, on the rearranged 4 weeks later date my summer tyres weren't fitted and repairs were made to the wrong component that meant I had to make yet another appointment to get everything done.

Service

Job done on time as promised

Service

First class employees who know their job and how to treat customers

Service

The service indicators had not been reset, but I realised before I joined the A1 to head north, I just doubled back and it was very efficiently dealt with.

Service

The valet service was very poor. Rushed job in the end as the workshop was running late - up to 45 minutes. The client had to book a further valet from an external provider to finish the job. Very disappointing and not what I was expecting from BMW.

Service

As usual everything ran smoothly.

Service

Mostly as above. I would have expected someone to have updated me on the progress and to not be left on the phone waiting once it had been answered for 27 minutes.

Service

See above and full complaint to Bmw uk

Service

Booked the car in on 11th April, after visiting Stratstone to have a key problem diagnosed. Arrived at Stratstone on the 11th at 9.00am. By 10.30am I'd had a call to say the parts had not arrived car would not be finished until following day

Service

Simple and straight forward dropping off of my vehicle, arrangements for loan car and direct contact when service complete. Stress free!

Service

See above

Service

I was given good advice and an efficient service.

Service

MOT service at the Mini Centre

Service

very polite and always feel in safe hands with main dealer.

Service

service kept us informed of progress & phoned when ready

Service

As above - completely down to the staff that day as mentioned above.

Service

Had to return as I wasn't told it had been

Service

Quick resolution of my problem

Service

Because they delivered everything they said they would with no issues.

Service

Very helpful, great service!

Service

Friendly, helpful, customer focused.

Service

Thanks

Service

Car service was good, did a mini valet, was ready for the time I requested.

Service

Completely satisfied with the service and staff. The one issue that concerns me is the lack of customer parking. This could easily be achieved by reducing the amount of new and used car they hold.

Service

There were no problems. I was alerted to impending work.

Service

Lead time was absolutely ridiculous... Had to book in over 4/ 5 weeks in advance as you weren't apparently taking bookings during the school half term...and still couldn't have a courtesy car as that would have been an even Longer wait..

Service

Again because of the after sales service from Mr Tim Bowman

Service

It appears the power sockets at the rear of the car have stopped working following the service

Service

It was great except for the roof box issue.

Sales

It was just a nice experience which is a surprise for a motor company.

Sales

Credit delay.

Sales

I felt well informed throughout. I liked the email updates on the build and the garage updates on when it would be ready.

Sales

Helpful, knowledgeable

Sales

Kirsty Large was so friendly , welcoming & professional. No pushy sales approach. Ben Singleton also very friendly & approachable & did his best to make the pick up process smooth.

Sales

I found the initial purchase straightforward and was helped with my buying decisions. I had to chase numerous times for updates delivery progress, getting though to the right person on the phone was always difficult and often calls not returned

Sales

The handover was very streamline and handover was easy...kept informed throughout of where the car was during it's build and delivery..

Sales

Friendly helpful team

Sales

Really disappointing. The only positive was Ben who was fab

Sales

At the sales point was good. However after that it was very poor. Ryan who was drafted in at the last minute was great but he had poor support.

Sales

As above the car is lovely but the aftercare isn't satisfactory as every time we call we get someone different and found it hard to get answers on a sat nav code that should have been there when the car was collected .

Sales

Good customer service from start to finish.

Sales

I was very satisfied. However we were told that the handover team would be with us in 5-10 minutes but it turned out to be around a 30 minute wait. (Even though we arrived for our appointment on time)

Sales

The financial deal was good. The customer service was patchy in that I always felt that I had to chase the dealership to find out what was happening. On the appointed day for collection we arrived and the car was not ready. It took 2 hrs.