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No problems with service and support
Mostly due to Adam Richards, who has made my transaction, service and experience super easy.
The car service was carried out to my satisfaction as well as the small warranty repair.I was disappointed when I collected the car to find that it had been very poorly valeted and the inside was not done at all.
Issue not resolved. See above description of 'service' received.
the service was good once the car was in the dealership
There were some minor problems at the initial personal booking (wrong service time written down; no knowledge of BMW Insured Emergency Service Essential), but the service itself was fine.
issue with the icommand system completely resolved after Stratstone consulted BMW on my behalf and sorted out the software problem..
Good service but very disappointing valeting.
Still have one outstanding fault
It took 8 days to sort the problem and the attitude I got was basically take it or leave it.
As a previous comments
on time, informed when completed, car cleaned and valeted.
Picked car up after servicing. Broke down within a mile Contacted Stratstone, they sent someone. Had to get car lifted back and given a courtesy car with empty tank. Hydraulic fluid leak to gear box, hoses not connected. Then they dented the wing.
Service was excellent
My online booking wasn't honoured, on the rearranged 4 weeks later date my summer tyres weren't fitted and repairs were made to the wrong component that meant I had to make yet another appointment to get everything done.
Job done on time as promised
First class employees who know their job and how to treat customers
The service indicators had not been reset, but I realised before I joined the A1 to head north, I just doubled back and it was very efficiently dealt with.
The valet service was very poor. Rushed job in the end as the workshop was running late - up to 45 minutes. The client had to book a further valet from an external provider to finish the job. Very disappointing and not what I was expecting from BMW.
As usual everything ran smoothly.
Mostly as above. I would have expected someone to have updated me on the progress and to not be left on the phone waiting once it had been answered for 27 minutes.
See above and full complaint to Bmw uk
Booked the car in on 11th April, after visiting Stratstone to have a key problem diagnosed. Arrived at Stratstone on the 11th at 9.00am. By 10.30am I'd had a call to say the parts had not arrived car would not be finished until following day
Simple and straight forward dropping off of my vehicle, arrangements for loan car and direct contact when service complete. Stress free!
I was given good advice and an efficient service.
MOT service at the Mini Centre
very polite and always feel in safe hands with main dealer.
service kept us informed of progress & phoned when ready
As above - completely down to the staff that day as mentioned above.
Had to return as I wasn't told it had been
Quick resolution of my problem
Because they delivered everything they said they would with no issues.
Very helpful, great service!
Friendly, helpful, customer focused.
Car service was good, did a mini valet, was ready for the time I requested.
Completely satisfied with the service and staff. The one issue that concerns me is the lack of customer parking. This could easily be achieved by reducing the amount of new and used car they hold.
There were no problems. I was alerted to impending work.
Lead time was absolutely ridiculous... Had to book in over 4/ 5 weeks in advance as you weren't apparently taking bookings during the school half term...and still couldn't have a courtesy car as that would have been an even Longer wait..
Again because of the after sales service from Mr Tim Bowman
It appears the power sockets at the rear of the car have stopped working following the service
It was great except for the roof box issue.
It was just a nice experience which is a surprise for a motor company.
I felt well informed throughout. I liked the email updates on the build and the garage updates on when it would be ready.
Kirsty Large was so friendly , welcoming & professional. No pushy sales approach. Ben Singleton also very friendly & approachable & did his best to make the pick up process smooth.
I found the initial purchase straightforward and was helped with my buying decisions. I had to chase numerous times for updates delivery progress, getting though to the right person on the phone was always difficult and often calls not returned
The handover was very streamline and handover was easy...kept informed throughout of where the car was during it's build and delivery..
Friendly helpful team
Really disappointing. The only positive was Ben who was fab
At the sales point was good. However after that it was very poor. Ryan who was drafted in at the last minute was great but he had poor support.
As above the car is lovely but the aftercare isn't satisfactory as every time we call we get someone different and found it hard to get answers on a sat nav code that should have been there when the car was collected .
Good customer service from start to finish.
I was very satisfied. However we were told that the handover team would be with us in 5-10 minutes but it turned out to be around a 30 minute wait. (Even though we arrived for our appointment on time)
The financial deal was good. The customer service was patchy in that I always felt that I had to chase the dealership to find out what was happening. On the appointed day for collection we arrived and the car was not ready. It took 2 hrs.