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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
284 ratings and 146 comments received in the last 90 days.
06 January 2025
Ben was always available to answer any questions. He made sure everything went smoothly and was excellent throughout the whole process and showed a great deal of patience. I was very pleased with the service he provided.
26 December 2024
Louis helped us come to decisions quickly and was extremely understanding of our thinking. We didn't feel any pressure throughout.
23 December 2024
Great service, efficient and freindly
22 December 2024
Purchase experience was completed satisfied, not fully satisfied post delivery as PID missed car showing needing an inspection review. However, all happy.
21 December 2024
When things went wrong staff went the extra mie to put it right
16 December 2024
All went smoothly.
15 December 2024
Again.Edward Hall
09 December 2024
Luis kept me in the loop once order was confirmed. Everything was ready and car had correct specs when I collected.
06 December 2024
excellent customer focus from sophie
05 December 2024
Excellent service
04 December 2024
Tristan Forbes was excellent all the way through the purchase. From the first meeting, understanding my requirements and budget, he new exactly how to move the deal forwards. A very personable chap and someone who I would recommend to anyone.
04 December 2024
Kept up to date throughout the process, excellent offer on the vehicle, extra PPF added to the vehicle which is highly appreciated and some BMW goodies also included.
04 December 2024
No issues very fast and smooth process.
04 December 2024
Shak was first class!
04 December 2024
The dealership have been hugely supportive in the handover process, despite some difficulties that were not their issue. All information needed has been provided quickly and efficiently and the handover process was a great experience.
30 November 2024
Again liked the sales person but predelivery inspection not good, a scuff on the bonnet which they had to buff out and now taking it back in for coating to be reapplied.
28 November 2024
Care was taken by Hayden Yeadon in explaining our options and responding to our expressed needs ofmthe car. I had to telephone him on a number of occasions and he was always both helpful and reassuring.
27 November 2024
I am aware of the production difficulties at BMW but we were kept up to speed on progress and delivery was efficient and straightforward.
25 November 2024
Tristan helped us make an informed decision & kept us updating while we were waiting for the car to be built
20 November 2024
The handover was very good the chap was called Tristan he was excellent very professional and took his time to explain my questions in fact I found him very patient
18 November 2024
The staff are very professional.
18 November 2024
Efficient. Kept me well informed. Delivered on what I required.
11 November 2024
Everything was explained to us really well and the help in selecting the right model for us was excellent
09 November 2024
Great experience. Felt at ease and everything was explained in detail.
06 November 2024
Great service always a pleasure buying a new car from them
05 November 2024
The process was very straightforward from me entering the premises to choosing a vehicle.
03 November 2024
I starting dealing with Chris and due to holiday Tristan took over, Both were excellent and the handover was seemless. They respected my time challenges with phone due to work and were happy talk on email too.
19 October 2024
The purchase and delivery process is smooth and fast. Special thanks to Ben Killick who are Retail Sales Specialist of Stratstone BMW Harrogate. He provides Fantastic, brilliant service and answers to guests' questions quickly.
09 January 2025
I was told exactly what to expect from my service appointment and that's exactly what happened.
08 January 2025
Always get your vehicle back clean and tidy and on time.
08 January 2025
On time, fully informed, straight forward collection of vehicle. Excellent communication from Tasha. Clear video from the workshop . Courteous service from admin desk when dropping off the vehicle.
28 December 2024
- BMW Recall matter from December 2023 is still outstanding a year later ! - was overcharged and the matter of refund remains pending - MOT & invoice documents are still pending receipt ?
27 December 2024
Prompt servicing. Loan car available
25 December 2024
Speedy Service
23 December 2024
The car was serviced and checked throughly. I was provided with documentation and information
23 December 2024
Lydia was fantastic. Very helpful.
22 December 2024
Service was great but also staff recognition (wrongly) is tied to feedback. The staff were brilliant but they should be rewarded without the need to submit feedback so formally
20 December 2024
Kept well informed by Jaye on reception who was professional and understanding of additional costs especially when technicians identified snapped coil which had been missed during healthcheck. For BMW to cover that cost was excellent. Thank you
19 December 2024
Promised kept
18 December 2024
Lydia sorted out a few admin problems and was then able to get the required works competed in double quick time. Thank you
18 December 2024
Helpful staff. They also helped me find the answer to another question I had which wasn't to do with the service department. I didn't get there until closing time due to traffic and I didn't feel rushed and nothing was too much trouble
18 December 2024
Work carried out professionally.
18 December 2024
Really good customer service ??
17 December 2024
Had no hiccups, car booked in, service completed. It was ready in good time for collection.
17 December 2024
Very helpful with what I had attended for (MOT) and also helped look at possible replacement for my car.
17 December 2024
The statement as in question 1 applies.
16 December 2024
responsive email communication, then texed and also phoned to tell me the car was ready to collect.
16 December 2024
Overall good service. But the service notice was not reset on the car. Very annoying it pings saying I need a service all the time
16 December 2024
Need to be booked in well in advance
16 December 2024
impersonal but fine
15 December 2024
I subsequently called into the garage and the first reaction was that I would have to book the car in for the remedial work I refused and explained that there was nothing wrong with the car After a further check they confirmed it was a software glitc
14 December 2024
Poor from start to finish Poor communication
13 December 2024
Again very helpful and there to help in any matter
13 December 2024
Amazing replacement service
12 December 2024
See above. Car ready in immaculate condition
12 December 2024
Everything was executed to schedule.
11 December 2024
Already expressed
11 December 2024
Quick and easy
10 December 2024
Dave was excellent from start to finish
09 December 2024
Service provided by David was excellent
09 December 2024
The car was better for its service and they kept me informed which was good
09 December 2024
Everything was fine. The only problem was that at 8am there were no parking spaces available for customer cars, so I abandoned my vehicle in the Used Car area, to avoid blocking the through route or anyone else's vehicle..
09 December 2024
Service received was outstanding, they couldn't be more helpful.
08 December 2024
Windscreen washer jets we're non-functional on my courtesy car which was a minor annoyance given the time of year. Otherwise very satisfied
08 December 2024
Once at the site jobs were done in good time. Friendly and efficient service reception staff.
07 December 2024
Jay was very helpful and because I was waiting on premises, he made sure my vehicle was one of the first to be worked on.
05 December 2024
I used self service check-in when I dropped off the car which was useful because all three desks were occupied. On collection, Jay was very personable and helpful.
05 December 2024
Can't fault them, so far
03 December 2024
Very happy with service
03 December 2024
Staff answered all my questions and kept me informed on progress
03 December 2024
All areas of the service were completed to an excellent standard. Car drives superb.
02 December 2024
Always reliable
02 December 2024
Service efficient, perhaps took bit longer than expected. Car in for first MOT at reduced rate (very good). Tyres at competitive price.
30 November 2024
Very smooth
28 November 2024
Vehicle serviced by BMW specialist with extensive experience. Reception staff both helpful and knowledgeable.
27 November 2024
Very poor work ethics and no accountability of their promises to get back to me .
27 November 2024
Jay was exceptional helpful and much prefer to speak to a human person than a self check in.
26 November 2024
Detailed in the message above. Very good customer service. Highly recommend to anyone that would be looking for a good quality car
26 November 2024
because you never get everything right. On this sevice you managed to mislay the wheel lock nut. Your service Rep has ordered a replacement which will be posted to me. So no big deal but its just another example of attention to detail.
24 November 2024
Lydia was very helpful and friendly. Kept me updated with clear communication, top notch service.
24 November 2024
Door and window seals repaired as
24 November 2024
Jeremy and Janet did everything they said and all with a smile.
22 November 2024
Stratstone Harrogate and our advisor Lydia were as always exceptionally helpful and did what they could to satisfy us. We have no complaints with them.
21 November 2024
Courteous and professional service.
21 November 2024
David was great sending the videos and knew what was happening. Also liked the easy check in and check out process. However the free valet it was only a quick hoover not everywhere, the boot hadn't been touched or anywhere wiped down.
21 November 2024
Everything done perfect, also I have had few questions answered and a few things explained
21 November 2024
Brilliant service from start to finish. Staff very friendly and work completed when stated
21 November 2024
We were given a lift home and brought back to collect the car several hours later. My husband has dementia. Very understanding driver. Can't rate him highly enough. New tyre was on car at the time promised. A* service all round.
21 November 2024
Satisfied that they kept me updated on the progress on my car.
20 November 2024
Kept updated
20 November 2024
No queueing for drop off or pick up. Kept well informed by Lydia.
19 November 2024
I had a major service and MOT on my BMW Z4, and was very happy with all aspects of the service and feedback of its progress.
18 November 2024
My expectations were met.
18 November 2024
The guy on the service desk downloaded the BMW app for me
17 November 2024
MOT & comp vac & clean completed but missed the boot
17 November 2024
Very friendly and professional
16 November 2024
Great dealership. Excellent customer service.
14 November 2024
The price I was quoted was £80 less than it should have been but the lower figure was honoured. The missing item was the health check. This was done. However the tyre pressure warning light came on the following day. Is this not part of the check?
14 November 2024
Things not straight forward but Jay came up with a solution.
14 November 2024
They support / Thgey deliver - We feel tthat they care...
13 November 2024
Natasha was great and we were kept informed throughout the day.
13 November 2024
As above What many dealerships do not appreciate is the value that the service team create (or lose) for the dealership. They are the real face of the dealership and should be recognised as such.
12 November 2024
Excellent customer service.
12 November 2024
Good quick service
12 November 2024
End to end customer service was top notch
12 November 2024
Tried to suugest that only one scheduled service was booked on arrival and consequently the agreed price was going to higher, however David honoured the price
11 November 2024
Very happy
08 November 2024
The repair took longer than i would have expected.
07 November 2024
My car was in for a scheduled service, other faults were found and sorted without any delays
06 November 2024
The service received was exceptional.. i felt in the know about my car and cost. Jay was very attentive and friendly, which made a big difference in my experience.
06 November 2024
Repair works
05 November 2024
Highly recommend
05 November 2024
Everything was excellent
05 November 2024
Fast, good communication throughout my service.
05 November 2024
Perfect
05 November 2024
All really good as above. The only issue was the significant delay, post check up, for wash and valet. Otherwise excellent.
04 November 2024
I was very pleased and satisfied with the service given. A clear plan has been agreed with me and I know what repairs to expect moving forward.
04 November 2024
Kept updated by very helpful service representative
03 November 2024
Fully satisfied with the service
03 November 2024
Communication from the service centre on the progress of the work was very good . especially Tasha 5/5 :)
02 November 2024
I was very satisfied with the service, but dissapointed that my car was half washed. Power hosed in places.Washed or not washed was fine but now i have to wash it, even the delivery man apoligised!
01 November 2024
Seeing quickly by service receptionist who understood everything perfectly.
31 October 2024
Staff think there more important than the customer.
30 October 2024
Lydia was friendly, polite, efficient and kept me informed throughout the day. The problem was fixed and my car was clean!
29 October 2024
Everything as expected and courteously done, thank you
29 October 2024
Could find no fault with my experience
28 October 2024
The staff went the extra mile. I opted to wait for the car, which was having brake oil changed and an MOT. They made sure I was kept informed, looked after me, and the car was ready pretty quickly.
28 October 2024
David was very knowledgeable and made the whole process very easy.
28 October 2024
A massive thank you to Jeremy and Janet for looking after my vehicle, kept me up to date throughout.
26 October 2024
Faster than I expected and also cheaper -- what's not to like ?
26 October 2024
David provided me with a comprehensive assessment of progress which is exactly as I like it.
26 October 2024
I was kept informed of progress. The service adviser (Natasha) called me with updates and phoned back when she promised to do so
24 October 2024
The service from the team was fantastic with really clear options and information provided.
23 October 2024
I have always had an excellent experience at BMW Stratstone Harrogate. Queries are always dealt with quickly and professionally.
23 October 2024
The job was completed exactly as required and the car came back all shiny and clean
23 October 2024
You did what you said in a timely manner. Jay who served me was extremely helpfuland friendly
23 October 2024
Amazing
23 October 2024
Easy to deal with, I was there early and David helped me out by dealing with me pre normal opening times. Very informative. Good video and communication
22 October 2024
Staff helpful, carried iur service and wareanty repair on time good communication.
22 October 2024
Courteous and understanding. Explained things well
21 October 2024
Personal communication
21 October 2024
Really appreciated the video report
20 October 2024
The service representative David was exceptionally helpful and managed to realise the exchange of drivers airbag subject of recall along with my otogrammed mot and brake fluid change .
20 October 2024
Tasha was very helpful, knowledgeable and courtious.
19 October 2024
Check in of car was easy and straightforward. Kept up to date via messages on the progress of the work. Contacted when the vehicle was ready for collection and pick up was fine. No problems encountered.
07 January 2025
Sales process was excellent; handover (by another member of staff) was very rushed.