OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
221 ratings and 163 comments received in the last 90 days.
05 April 2026
Great service from all the staff at Harrogate BMW
04 April 2026
Amazing person to deal with, will only deal with Shak always knows what I want and got me the perfect car couldn't be happier always goes that extra mile
03 April 2026
Excellent customer service from all the Team at Stratstone Harrogate
02 April 2026
I arrived with certain ideas and parameters but had not completely made up my mind. We had a very helpful and interesting discussion and I came to my decision with no pressure.
02 April 2026
easy relaxed experience, kept up to date with what was happening. a excellent all round experience from ordering to delivery
31 March 2026
Helpful and friendly staff, especially Andy Jones and Ben Steel
29 March 2026
Everything went exactly as it should have
28 March 2026
No reason at all not to give full marks
26 March 2026
Louis was really help and friendly it made the experience much easier
24 March 2026
Great service
24 March 2026
Very good
12 March 2026
Tristan was a great explained what was needed, very clear, very fair Great hand over of the car. Delivery was ahead of expectation.
11 March 2026
Imran went out of his way to help me in anyway he could
04 March 2026
Imran was very knowledgable, did not pressure us to buy & had a very relaxed yet efficient approach, which we liked. When the spec we wanted was not obviously available he went away, no fuss, did some searching & found the right car, very impressed.
12 February 2026
Good support throughout process
11 February 2026
Tristan was clear and honest from start to finish and left me feeling completely confident that the transaction l i was undertaking with part exchange etc was a fair and honest price for both the part ex and the new vehicle.
06 February 2026
It's always a pleasure to deal Stratstone BMW Harrogate which is why I keep returning as a customer
03 February 2026
The excellent customer service received at Stratstone BMW Harrogate. Specifically from Hayden who took us through the purchase & handover of our new car. Also Ben (Head of Sales). Both are a credit to BMW. It was worth the drive from York!
02 February 2026
completely satisfied
02 February 2026
I was very uncertain what car i actually wanted and Marcus was very patient. We had a few visits prior to purchasing .
02 February 2026
Very helpful and friendly staff and able to negotiate an acceptable deal.
30 January 2026
The staff were all very helpful and fully explained each stage of the process
29 January 2026
Great experience.
29 January 2026
Great staff, friendly & knowledgeable. Answered questions and queries promptly.
29 January 2026
I received excellent customer service by Ben from the start of my purchasing to collection of the car
27 January 2026
Good service all round
12 April 2026
It would have been five stars had they not disconnected my DVR, and left a considerable amount of cable hanging down. As per your requirements I had already disconnected the mains plug and advised Service personnel it was disabled.
12 April 2026
Initially told to leave the vehicle all day but collected at 3:30pm This was very inconvenient just for someone to tell me what I already knew that the N/S/R lamp had water ingress and as a sealed unit needed a new one under warranty
12 April 2026
Tash was great and really helped with the process
10 April 2026
The 3 agreed jobs (tyre pressures, car wash, and name change on account) were not undertaken.
09 April 2026
First class service. Staff very helpful.
09 April 2026
I don't like the new booking in system. When someone is spending what they are they should at least be interacting with a human - not like they are ordering a McDonalds. Lost the personal touch unfortunately especially if you've a fault to discuss
08 April 2026
Efficient and friendly.
07 April 2026
From booking the appointment to receiving back the vehicle everything was excellent. Communication was very good throughout and the work was carried out on time.
07 April 2026
All good
04 April 2026
Dissatisfied with long wait for completion of mot. More dissatisfied with failure to communicate progress. Situation redeemed by Jay Fisher who was very attentive and gave profuse apologies.
03 April 2026
Always kept me informed
01 April 2026
Because this is not my car
31 March 2026
The customer service in Harrogate is significantly better than I experienced previously in Leeds. Hence moving my custom to there.
29 March 2026
Excellent service nothing was too much trouble
28 March 2026
All the staff at Stratstone are more than helpful & to get a report & visual inspection of my car, is extremely worth while & informative.
28 March 2026
My experience was less than the level I would expect, I have fed this back to the centre and had no reply.
25 March 2026
Great service
25 March 2026
This was a recall visit and was handled quickly and efficiently.
25 March 2026
The booking in was efficient and took only a reasonable time. The only time I had to wait I was given a cup of tea and a comfortable chair. I then discussed changing my car as there was a dealer's event in progress. I received excellent input and acc
25 March 2026
I was disappointed that there was no apology for my car, that cost over £50k, needing such a repair after just 6000 miles. I was told that these things just happen. Communication could have been better.
24 March 2026
happy with how it went
24 March 2026
Very prompt and efficient
22 March 2026
Prompt replies to all communications. Timed to fit my schedule. Friendly and efficient office staff and skilled operatives in workshop.
22 March 2026
carried out very well
19 March 2026
Very efficient service. All taken care of. Mot completed. Ryan did a good job.
18 March 2026
Good service and attentive staff.
18 March 2026
Everything went smoothly, with good Communication
17 March 2026
Went for fix under warranty. Told when taking out new extended warranty that all items under new car warranty were covered . Now told not the case and I was promised a phone call back from Manager of warranty dept. Heard nothing
17 March 2026
My car was not cleaned
17 March 2026
Ordered the wrong parts and had to get someone else to collect my car due to works not completed on time.
17 March 2026
The main service from the team was excellent. However, I had received a BMW text that the car needed an EGR recall. I was dubious, so I called the dealership to confirm. They did confirm it was needed. I was then called to advise it was not.
17 March 2026
I was very well looked after during the time my car was booked in. Regular updates were provided.
15 March 2026
Job completed while I waited, all staff were helpful and friendly
15 March 2026
Quick check-in and check-out. Free clean was completed and good video health check sent.
14 March 2026
Service carried out well in the time stated.
12 March 2026
Car was booked in and I had to ring to find out what was going on.Second day the car had been left.3rd day had to chase again.Had to do all the chasing.Collected car and discovered the fan was not working.Manager rang me,did not bother calling back
12 March 2026
Tash the service supervisor excelled at her job, professional, polite and charming.
10 March 2026
Great front desk service
09 March 2026
I would give a 10 but I was originally booked in last December but the part hasn't arrived and was told they'd be in touch. I didn't hear anything for weeks and ended up ringing and no note had been left to ge me back in
08 March 2026
Great service kind staff
08 March 2026
Excellent communication Jay was brilliant from start to finish. I had to wait for my service to be done and he went out of his way to find me a space where I could work. So grateful for something he really didn't need to do. Thanks Jay!
07 March 2026
Everything went very well until I came to pay. Card readers have been replaced with email invoices which I gave up on after 5 minutes, fortunately the receptionist did it for me, took another 5 minutes! Bring back card machines.
07 March 2026
When I arrived for my visit they had no idea about some of the work that was booked in initially. Over promised and under delivered
04 March 2026
Firstly it would have been useful for the eprson i spoke to to book in my recall work that to be able to have a courtesy car i would need to bring in my driving license. Clearly they didnt resulting in me having to make a return journey home
04 March 2026
Very good. Easy lift and collection from town. As quoted. Car washed.
04 March 2026
Sadia, on the service desk, was very helpful in procuring BMC help with a full refund for a replacement light cluster.
04 March 2026
Work completed as arranged and really good customer support from Sadie
04 March 2026
Everything was done efficiently and courteously.
03 March 2026
Good service and prompt
03 March 2026
I was informed that the car would be in the workshop for 2 hrs which was exactly the length of time it took, which meant it didn't inconvenience me at all.
03 March 2026
Friendly and engaged staff Some doubt about whether the service team would feel able to look at reported fault during the booked in service and MOT. We contributed to that as not aware seat belt light would be MOT fail.
03 March 2026
On time- staff very good
02 March 2026
Jay on the service desk was incredibly helpful, explained everything really clearly.
02 March 2026
Thought the customer service agent (Tasha) was excellent - professional and courteous.
02 March 2026
friendly and courteous staff, kept in touch with progress, car returned clean
02 March 2026
My Service Advisor, Tasha, was great. She kept me fully advised of the progress of the maintenance of my vehicle and was a pleasure to deal with.
01 March 2026
Organised, helpful and regularly kept informed
01 March 2026
Everything went as expected
28 February 2026
Get me up to date. I didn't have to chase. Staff at Harrogate site were helpful.
28 February 2026
Courteous and polite service
27 February 2026
As always outstanding, Ryan telephoned prior to our visit and then on arrival dealt with us made a note of our requests and was so knowledgeable and very empathetic to our finances helping us in anyway he could .very happy with service and quality .
26 February 2026
All the staff were very helpful and friendly and my car was ready at the time I was expecting.
26 February 2026
Ryan kept me in touch with progress on the car. He has a good, friendly and efficient manner.The work appears to have been completed satisfactorily. My one disappointment was that my car was not valeted as requested.
26 February 2026
Trish was extremely helpful
25 February 2026
Fault fixed under warranty
25 February 2026
The airbag recall was done quickly and efficiently! I was very pleased with the service I received!
23 February 2026
Requested vehicle to be ready for circa 1pm and it wasn't ready until 3 pm which resulted in me having to change plans . This request had been conveyed to dealership in advance of service
22 February 2026
Helpful. Efficient.
21 February 2026
Dealt with promptly at all stages, via friendly staff. Car was ready early. overall good service. Unfortunately the technician couldn't find the cause of the driver's door wing mirror only working intermittently
21 February 2026
Attention to detail Nothing was a problem
19 February 2026
Had a slight issue with the appointment because I was given the wrong info...spoke to young chap called Jay he sorted it all out
18 February 2026
Efficient and friendly service with everything clearly explained
18 February 2026
Great communication and personal service. Kept informed before , during and after. It seems like there has been a real effort to improve service and it stood out. Greeted by name on checking in. Excellent effort .. Well done !
17 February 2026
Simple and straight forward
17 February 2026
Brake fluid service and MOT completed on time
17 February 2026
I had a tyre issue and rang to sort a time to bring the car in, no one available so told I would have a call within 10 mins. I had to ring back as no call after 90 mins.
16 February 2026
There seemed an internal lack of communication
16 February 2026
Greeted by friendly staff, assisted with the new check in procedure and offered a drink while awaiting the arrival of my lift home. My car was serviced, returned washed & vacumned and earlier than the indicated completion time, charges as advised.
16 February 2026
Good service completed on time
16 February 2026
I had a health check and they didn't check AdBlue levels or my sensors. Vehicle warning light was still coming on after I collected it
15 February 2026
I was looked after and kept informed.
15 February 2026
I was very pleased with the service I received
14 February 2026
Good prompt service
14 February 2026
Everything was good except the price
14 February 2026
Good service no problem's thank you
12 February 2026
Completely and utterly appalling you've had my car weeks now
12 February 2026
Didn't have a service
11 February 2026
Fast, pleasant, efficient service
11 February 2026
veri proficient
10 February 2026
Excellent service and the Stratstone BMW service desk were very helpful. A big thank you to Ryan & Jay.
09 February 2026
Very good well Done And many thanks
09 February 2026
The car was in for a diagnostic check and the amount charged for 1 hours work was a disgrace;
08 February 2026
As always communication is key and Tasha kept me up to date with everything perfectly.
07 February 2026
Did re-call efficiently and effectively cw car wash & vac.
07 February 2026
All good
06 February 2026
The problem has NOT been fixed.
05 February 2026
I have informed the Customer Satisfaction Rep Lucy in Harrogate of my concerns.
05 February 2026
Efficient friendly service. Tasha very helpful with retrieving a Mobil left in the courtesy car
03 February 2026
Jay and the team were so knowledgeable and understanding. They took care of everything with smile. For the parts they weren't unsure of they let me know and we discussed the best way forward.
03 February 2026
After having a really bad experience at the Leeds BMW (poor customer service, cancellation on the day and no one even called me!), I found that the Harrogate centre were very organised and offered exceptional customer service from the outset.
03 February 2026
Jay was amazing and very accommodating I had my toddler with me and it was raining whilst I had to switch the car seats over and looked after him whilst getting me the best deal possible. Didn't make me feel like just a number too.
03 February 2026
I ordered a new key. The reason I have give a four is I was told I would receive a call when it arrived I didn't and had to chase up.
03 February 2026
Interaction with service rep, Tasha
02 February 2026
I was well looked after by Tasha? She was friendly & professional. The recall was carried out speedily without any hiccups.
02 February 2026
Great service
02 February 2026
Ryan was exceptional in dealing with my service treating matters such as tyre replacement and low coolant (£56 fix vs £2 diy job) with honesty and diplomacy.
02 February 2026
Works were undertaken thoroughly and service was professional
02 February 2026
Easy to book and check in and out and the work was done ahead of time and the car valeted.
02 February 2026
First class tecnician
01 February 2026
Tash was great with updates
31 January 2026
Jay was very professional and attentive
30 January 2026
Cracking service from Tasha and Liam!
28 January 2026
Mr Pride stood out , competent and went the extra mile for me as did the person who completed the headlight repair on my car
28 January 2026
Perfect
28 January 2026
Great service from Ryan, multiple follow up calls, check ins, courtesy car arranged
28 January 2026
Although it took longer than expected and another customer damaged my car whilst it was in (!) it was dealt with nicely by the dealership. Friendly and good service.
28 January 2026
Efficient
27 January 2026
Despite taking two weeks my repair seemed to be undertaken diligently and the communication from Tash was excellent.
27 January 2026
Overall good service from Stratstone Harrogate but did not come back to me on request to BMW for support on failed sensor cost. Given number of new cars purchased from BMW and loyalty to brand was expecting a favourable response.
27 January 2026
I used the online check in (with help from Debbie of course!)for the first time & it was super easy.
24 January 2026
Helpful, courteous staff. Processed quickly and efficiently.
24 January 2026
Everyone was pleasant, professional and efficient.
23 January 2026
Great welcome and work done. Slight lack of updates while waiting for three hours in the showroom - especially as I could have been useful when the technician had an issue with the vehicle immobiliser which rendered the car 'dead' until we solved it.
22 January 2026
Good friendly service. Work carried out as agreed. Car returned cleaned and vacuumed. Health check done.
22 January 2026
Customer service was excellent
22 January 2026
Service took 3 hours and I was told it would take 2. No coffee /water offered as I waited in reception . No charging points for my computer
21 January 2026
Very satisfied. My only complaint is the the machine to wash cars broke when they were going to was the outside ( inside was vacuumed). So I've been sent an email with a voucher on that I can use when I pass by and have a spare two hours. That I don'
20 January 2026
Easy to book, good availability and friendly staff
20 January 2026
On check in had to leave the key in a box on a interactive stand so felt no one accepting responsibility. Had to call for check if ready and car not ready so ran over 2 days. When followed up second day no one could get car to me. Warnings as left
20 January 2026
Terrible experience - couldn't diagnose the problem, didn't listen to the symptoms that I was listing to help with fault finding. Actually returned the car to me with an additional suspension fault with no resolution.
19 January 2026
excellent.
19 January 2026
Lots off red tape to get my key. Guy in reception was great.
18 January 2026
I found the drop off system a little impersonal, and could not access the link for a video report of the service.
18 January 2026
Friendly staff. Very helpful
18 January 2026
Great customer service
18 January 2026
Allegedly, this was a planned recall, so I assume the parts and service skills required were to hand in anticipation of the car's arrival. So, why did it take 3 days to complete the work and get the car back?
FIND Stratstone Harrogate BMW
Address
- Princess Royal Way, Pannal, Harrogate, HG3 1LG
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0142 320 5169
Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby
Address
- Princess Royal Way, Pannal, Harrogate, HG3 1LG
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0142 320 5172
Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby
Address
- Princess Royal Way, Pannal, Harrogate, HG3 1LG
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0142 320 5172
Harrogate as well as surrounding areas including Ripon, Knaresborough, Ilkley and Wetherby
06 April 2026
Excellent service from start to finish. Completely explain everything to me.