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I had to wait a little bit longer than expected because the they were behind with the m.o.t.
Did what was asked so no surprises or disappointment
They went the extra mile to try to help get the car back quickly
Everything done as required
Very welcoming and went above and beyond my expectations!
Liz was great
Everything done in a timely manner.
Every thing was explained before the work commenced
Kept me up to date with progress of vehicle
They were set up properly to deal with Covid 19 restrictions
Done 1st go everything went like clockwork. Excellent in the current climate
Lucy was helpful and professional.
Excellent service, particularly given the Covid situation. Made me feel very comfortable.
All the work needed was done promptly and on time
All work completed on time and good loan car provided
Booked in at short notice - but only because I didn't need a replacement car - otherwise I would have had to wait approx 2 weeks. Once booked in everything was dealt with very smoothly and I got my car back the same day - washed and vac'd.
Recalls are always a bit weird when you are not sure why the recall happens, still none the wiser. The people at Stratstone were very good, top marks to the female receptionist who saw me waiting and went and found my keys
Contacting the service department is very difficult with all calls being directed to a service booking number. This team seem unable to transfer the customer to a active service team member for an update on the car status. This was very frustrating.
Very helpful staff who got everything fixed for me very quickly!
The service completed with no issues and the car had been cleaned. The mechanic have left the bottle of remaining screen wash on the passenger seat, a nice touch.
straightforward , answered problem.
I have always received good service here
The service exceeded my expectations.
Efficient workmanship Executed on Time.
Courteous and knowledgeable staff.
Been using this dealership for 20 years, never had reason to complain
Straight forward, staff helpful and did what they said
I was shown courtesy and prompt service.
Staff were on the ball!
All tasks completed
Results were clear and any questions answered satisfactorily
Kept me informed on progress
Service was done without any issues
All work undertaken as agreed within the stated time & my car is now functioning well.
great experience as ever
They always do a 1st class job
The staff were friendly, helpful and on this issue knowledgeable. Having carefully listened to my description of the issue it was rectified with only one half day visit.
Overall, customer service was exceptional
They sorted my problem very quickly. My car was cleaned and vacuumed before it came back
Lucy was really good. She booked my service, explained what needed to be done and was courteous from start to finish. She made you feel comfortable and gave good customer service.
Put car through service promptly knowing I had to wait in shop.
Excellent Service from Stratstone BMW! James made sure we got the perfect car for our family! Really appreciate the fantastic service!
Mick Casey over at BMW Harrogate did everything he could to ensure that the whole process ran seamlessly. Very helpful and thorough throughout
Could not fault the experience, choices were given, handover was smooth and follow up call to make sure everything was good.
Alex was great, fantastic service.
Excellent communication and service throughout.
I ordered my car before the Europe wide lockdown due to COVID-19. The initial selection of model etc was easy and the deal was competitive. Once manufacturing re-started the dealership kept me up to date with progress and delivery
The experience was stress free and the sales people understood my needs
The sales executive was very efficient...and very helpful in preparing all documentation.
Sean was excellent
Would recommend stratstone Harrogate without reservation
The centre itself is a good looking place. Alex from Stratstone was helpful, friendly and professional throughout. He arranged for me to see other cars with similar features, took an interest in what I wanted and gave a thorough handover at the end.
Salesperson very polite, knowledgable and helpful from initial meeting until vehicle handover.