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ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Meet the team

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Georgina Watters

Head of Business

Melvin Cleland

Handover Specialist

Nigel Richards

Parts Leader

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They have always been very polite and provided a five star service.

Service

everything done on time, car returned cleaned and polished

Service

Technician working on car kept us informed

Service

Brilliant front desk support and communication from Tori

Service

1st class service

Service

Prompt communication in terms of response to emails etc. Honest advice given. Used this dealership, which is a 40 mile drive, instead of using my local Cooper/Inchcape dealership.

Service

No issues

Service

Exceptionaly easy with such a first class service.

Service

When the incomplete job was pointed out it was inferred that we sorted the rest out ourselves with a black marker pen

Service

The service team at Stratstone are very experienced and are always happy to help

Service

Everything I asked for and expect

Service

Polite and professional

Service

A free recall check and a cleaned car at the end of it!

Service

The whole team are very helpful and I appreciate the use of the service video clips to explain the condition of the car and why work is needed now or later. They help me to avoid unnecessary costs and judge what will be needed in future.

Service

Strange times with the corona virus, car delivered to my house . Nothing else to say. We are invited to go to the showroom after lockdown is over for any help needed

Sales

This is our second car and we went back to the same faces and usual brilliant service.

Sales

Stratstone Harrogate is an airy and welcoming environment, Kirsty handled the sale well and Melvin was friendly and efficient in the handover.

Sales

The staff were friendly, courteous and very helpful during the process. If I need a response to any question they were quick in providing me with a response.

Sales

The sale and handover were perfect

Sales

I was kept up to speed with the process of the order by Alex Williams and when I was having difficulty with the set up of BMW Wall Box Charger he came to my house to help with the set up

Sales

Kirsty was excellent throughout. She was knowledgeable, friendly and helpful. She worked out exactly what I wanted and delivered everything, as promised and promptly.

Sales

Exactly as it says, the ultimate driving machine