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It operated like a well-oiled machine and is what you would expect given BMW's reputation.
Excellent service they even sent an email with a report video for my car. Very friendly greeting with a free car so that I could go back to work. My car was washed and vacuumed out when I returned to pick it up. Thank you
Everyone at the franchise are excellent. Nothing is ever too much trouble
Couldn't have been more helpful, thank you
Overall everything was great. They even had the forward thinking to compete my MOT while I was there (fleet car so didn't need my authority). Thank you and well done Stratstone.
work done on time, car cleaned, a loan car provided.
Very helpful, knowledgeable and friendly staff.
Very satisfied thank you
All staff polite and knowledgeable
They loaned me a M4 for the day. Job done on time no fuss
As above. Credit to Toni Baker on Service Reception Desk
OUTSTANDING FOR ALL THE RIGHT REASONS. Superb technician (Shane) overcame limitations of diagnostic equipment to determine successful pathway to recover cars full capabilities and within a realistic but sensibly priced cost. On time, on budget.
We purchased the car in December, the salesman Neil Harrison was really good and professional, we returned the car with a warning light on this was sorted by service department, After 45 years in the motor trade I was really happy about the service
Job done properly within agreed timescale and polite and friendly
Excellent service and communication from Tori, no waiting around and dealt with very professionally.
Efficient and helpful when booking service, personally recognised and greeted on arrival, video health check sent, very good experience all round
Polite staff, quick and easy drop off, good communication
The minor problem I had was quickly addressed and in a very friendly way despite full Covid precautions
Sorted my MOT and service during lockdown. The little video they sent after was good as well.
Service staff very helpful,went above and beyond to sort my problem .Tori baker kept me well informed at all times .
Wonderful staff on front desk Richard ??
Little to add, repair and MOT was done as requested at the agreed price.
There was nothing to fault everything went smoothly.
Thorough inspection and video sent of what they did
You did exactly what you said you were going to do
Car work done very well . All questions answered and in timely manner .
I couldn't find fault with it anywhere.
Genuine friendly caring service .
No issues with the service and the customer desk was professional and the extra stand out was the courtesy vehicle provided which was the M4 coupe(very nice).
Excellent service all round
Pleasant and efficient service.
Did everything I needed.
Service levels were good and was properly and promptly informed about everything.
It all went smoothly and was good. The service staff were brilliant and very friendly
Car ready on time, washed and vac'd.
Satisfied And stress free
The issue with my vehicle was quickly assessed and rectified to my complete satisfaction.
All works carried out on time and a lovely clean car waiting for me
Car ready on time and clean.
Covid measures reduced experience - but glad to see effective measures in place and adopted
Service colleague was very helpful from book in to collection, vehicle had been cleaned as well
Good service and good communication plus friendly staff
Staff very friendly, polite and helpful. Car was cleaned too!
Everything was as I hoped it would be.
Can't fault any part of my experience
Handled very efficiently
considering Covid restriction it was as good as it could get
Neil Harrison is a highly knowledgeable sales professional within his field. It is a great pleasure to deal a salesman of such high calibre - virtues as CEO I insist upon with our own sales people. I award him 10 out of 10!
Second car I have bought from Alexander Williams and always a pleasure dealing with him.
We had an idea of the car we wanted. Staff helpful and found car which met expectations and budget.
We found Joe Cromack very helpful throughout the process we followed to find and purchase a car which was suitable for us.We were very satisfied with our experience at the BMW centre at Pannal (Harrogate).
Everything went according to plan
Everything went totally smoothly
I dealt with Alexander Williams at Stratstone on Harrogate. He was very good to deal with and very helpful throughout.
Alex Williams was fantastic from start to finish. Everything was really easy and very efficient
James was very polite and helpful. Everything went very smoothly
Safe but individualised service.
Great communication. I was kept informed at every stage of build & delivery
Kept me informed during the whole process and gave me a courtesy car once they had collected my old car meaning minimal inconvenience to myself which was much appreciated
Friendly efficient service. Kept us in touch with progress.
Given the Covid environment they did the best they could.
The staff at Stratstone treated me very well and it was a good experience.