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ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Meet the team

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Georgina Watters

Head of Business

James Dent

Retention Manager

Sean Shukralla

Business Manager

Sam Ridsdale

Service Manager

Nigel Richards

Parts Leader

Ian Breckon

Financial Controller

Mark Rhodes

UCM Co-ordinator

Mick Casey

Head of Sales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

excellent time keeping,very superior loan car;car returned looking pristine.

Service

Tori was super efficient and a pleasure to deal with

Service

Felt COVID secure I was kept up to date with progress throughout the day

Service

My problem was resolved

Service

Excellent service. In particular, there was no long several weeks to wait for the appointment.

Service

Polite customer service and kept me upto date on what was happening when I rang up. Sent me a video of the inspection once completed

Service

Did exactly as I asked within a reasonable timeframe

Service

Helpful knowledgeable Agent Managed to negotiate a reduced cost from the Service Department for 2 replacement tyres

Service

Completely satisfied with reception and staff

Service

I think if you are handing over the keys to your new M340i and getting an M3 Comp in replacement, I think anyone would be "Completely Satisfied"

Service

Please see previous notes and also that the problem on my car was dealt with swiftly.

Service

Serviced on time and fixed a couple of warranty issues

Service

Excellent staff and manners

Service

faultless efficient service as always

Service

The problem was sorted and no longer a problem

Service

I asked for an early servicing slot as my husband is ill and I didn't want to leave him for long. The garage delivered what they promised and the person on service reception was most understanding and had a lovely manner.

Service

Stratstone Harrogate great service

Service

A job done well and efficiently

Service

Informed of progress. Brand new courtesy car. My car cleaned and warranty work completed

Service

Always accommodating, pleasant to deal with and approachable.

Service

Service completed on time

Service

Job done at a reasonable price

Service

Easy to book the car in and friendly staff

Service

Car service and MOT carried out. Video health check very useful to highlight any potential issues needing attention.

Service

The garage/show room was exceptionally helpful in assisting me with my service

Service

Friendly, efficient service

Service

Service carried out on time with no problem

Service

They were polite, courteous, helpful and understanding. The process was quick and the garage was extremely Covid complaint which was great to see

Service

Service has been excellent, both sales and after sales. The whole process was simple from beginning to end.

Service

Helpful desk staff and reliable engineers.

Service

Great customer service.

Service

Quick to get car in, courtesy car, speedy and friendly service, no surprises, and car got cleaned

Service

Nothing to complain about, good service from my local dealership.

Service

Nothing to complain about

Service

Kept informed from start to finish

Service

Completely satisfied

Service

Everything efficiently done and commuicated effectively.

Service

Professional as always

Service

They handled the repair and situation well, and did their best to ensure I was satisfied.

Service

Great customer relations, detail with outlining my options and very quick service even going above my expectations.

Service

The whole sale process was seamless. Everything was done via phone and email as I was isolating at the time. The car was even delivered personally by the sales executive to my home. I felt a valued customer.

Sales

Car was beautifully presented and a full explanation of how the car works Everything was ready on time

Sales

Early, clean, and all set up to go....

Sales

Looked after from the moment I walked in up to getting into the ultimate car for me

Sales

Found the car I wanted, finance arranged quickly, prompt delivery of a great car which I love driving.

Sales

Fantastic service from start to finish.

Sales

Couldn't do enough and help with making the car a surprise for my wife

Sales

Mick and his team knew exactly what I was looking for and we're very patient