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ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Meet the team

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Georgina Watters

Head of Business

Melvin Cleland

Handover Specialist

Nigel Richards

Parts Leader

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was shown courtesy and prompt service.

Service

Straight forward, staff helpful and did what they said

Service

Been using this dealership for 20 years, never had reason to complain

Service

Staff were on the ball!

Service

All tasks completed

Service

Results were clear and any questions answered satisfactorily

Service

Service was done without any issues

Service

Kept me informed on progress

Service

All work undertaken as agreed within the stated time & my car is now functioning well.

Service

great experience as ever

Service

They always do a 1st class job

Service

The staff were friendly, helpful and on this issue knowledgeable. Having carefully listened to my description of the issue it was rectified with only one half day visit.

Service

Overall, customer service was exceptional

Service

They sorted my problem very quickly. My car was cleaned and vacuumed before it came back

Service

Lucy was really good. She booked my service, explained what needed to be done and was courteous from start to finish. She made you feel comfortable and gave good customer service.

Service

Put car through service promptly knowing I had to wait in shop.

Service

Sean was excellent

Sales

Great staff

Sales

Would recommend stratstone Harrogate without reservation

Sales

The centre itself is a good looking place. Alex from Stratstone was helpful, friendly and professional throughout. He arranged for me to see other cars with similar features, took an interest in what I wanted and gave a thorough handover at the end.

Sales

Salesperson very polite, knowledgable and helpful from initial meeting until vehicle handover.

Sales

Can't fault the whole process

Sales

Absolutely fantastic from start to finish.