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ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Meet the team

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Georgina Watters

Head of Business

James Dent

Retention Manager

Sean Shukralla

Business Manager

Sam Ridsdale

Service Manager

Nigel Richards

Parts Leader

Ian Breckon

Financial Controller

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It operated like a well-oiled machine and is what you would expect given BMW's reputation.

Service

Excellent service they even sent an email with a report video for my car. Very friendly greeting with a free car so that I could go back to work. My car was washed and vacuumed out when I returned to pick it up. Thank you

Service

Everyone at the franchise are excellent. Nothing is ever too much trouble

Service

Couldn't have been more helpful, thank you

Service

Really helpful

Service

.

Service

Overall everything was great. They even had the forward thinking to compete my MOT while I was there (fleet car so didn't need my authority). Thank you and well done Stratstone.

Service

work done on time, car cleaned, a loan car provided.

Service

Very helpful, knowledgeable and friendly staff.

Service

Very satisfied thank you

Service

All staff polite and knowledgeable

Service

They loaned me a M4 for the day. Job done on time no fuss

Service

As above. Credit to Toni Baker on Service Reception Desk

Service

OUTSTANDING FOR ALL THE RIGHT REASONS. Superb technician (Shane) overcame limitations of diagnostic equipment to determine successful pathway to recover cars full capabilities and within a realistic but sensibly priced cost. On time, on budget.

Service

We purchased the car in December, the salesman Neil Harrison was really good and professional, we returned the car with a warning light on this was sorted by service department, After 45 years in the motor trade I was really happy about the service

Service

Job done properly within agreed timescale and polite and friendly

Service

As above

Service

Excellent service and communication from Tori, no waiting around and dealt with very professionally.

Service

Efficient and helpful when booking service, personally recognised and greeted on arrival, video health check sent, very good experience all round

Service

Helpful staff

Service

Polite staff, quick and easy drop off, good communication

Service

The minor problem I had was quickly addressed and in a very friendly way despite full Covid precautions

Service

Very happy

Service

Sorted my MOT and service during lockdown. The little video they sent after was good as well.

Service

Service staff very helpful,went above and beyond to sort my problem .Tori baker kept me well informed at all times .

Service

Wonderful staff on front desk Richard ??

Service

Little to add, repair and MOT was done as requested at the agreed price.

Service

There was nothing to fault everything went smoothly.

Service

Thorough inspection and video sent of what they did

Service

You did exactly what you said you were going to do

Service

Car work done very well . All questions answered and in timely manner .

Service

I couldn't find fault with it anywhere.

Service

Genuine friendly caring service .

Service

No issues with the service and the customer desk was professional and the extra stand out was the courtesy vehicle provided which was the M4 coupe(very nice).

Service

Excellent service all round

Service

Pleasant and efficient service.

Service

Did everything I needed.

Service

Service levels were good and was properly and promptly informed about everything.

Service

It all went smoothly and was good. The service staff were brilliant and very friendly

Service

Car ready on time, washed and vac'd.

Service

Efficient service

Service

Satisfied And stress free

Service

Professional service

Service

The issue with my vehicle was quickly assessed and rectified to my complete satisfaction.

Service

All works carried out on time and a lovely clean car waiting for me

Service

Car ready on time and clean.

Service

Covid measures reduced experience - but glad to see effective measures in place and adopted

Service

Service colleague was very helpful from book in to collection, vehicle had been cleaned as well

Service

Good service and good communication plus friendly staff

Service

Staff very friendly, polite and helpful. Car was cleaned too!

Service

Everything was as I hoped it would be.

Service

Can't fault any part of my experience

Sales

Handled very efficiently

Sales

considering Covid restriction it was as good as it could get

Sales

Neil Harrison is a highly knowledgeable sales professional within his field. It is a great pleasure to deal a salesman of such high calibre - virtues as CEO I insist upon with our own sales people. I award him 10 out of 10!

Sales

Second car I have bought from Alexander Williams and always a pleasure dealing with him.

Sales

We had an idea of the car we wanted. Staff helpful and found car which met expectations and budget.

Sales

We found Joe Cromack very helpful throughout the process we followed to find and purchase a car which was suitable for us.We were very satisfied with our experience at the BMW centre at Pannal (Harrogate).

Sales

Everything went according to plan

Sales

Everything went totally smoothly

Sales

I dealt with Alexander Williams at Stratstone on Harrogate. He was very good to deal with and very helpful throughout.

Sales

Alex Williams was fantastic from start to finish. Everything was really easy and very efficient

Sales

James was very polite and helpful. Everything went very smoothly

Sales

Safe but individualised service.

Sales

Great communication. I was kept informed at every stage of build & delivery

Sales

Kept me informed during the whole process and gave me a courtesy car once they had collected my old car meaning minimal inconvenience to myself which was much appreciated

Sales

Friendly efficient service. Kept us in touch with progress.

Sales

Given the Covid environment they did the best they could.

Sales

The staff at Stratstone treated me very well and it was a good experience.