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ABOUT STRATSTONE HARROGATE.

Find out more about what we do and our team.

Meet the team

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Georgina Watters

Head of Business

Melvin Cleland

Handover Specialist

Nigel Richards

Parts Leader

Mark Rhodes

UCM Co-ordinator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I had to wait a little bit longer than expected because the they were behind with the m.o.t.

Service

Did what was asked so no surprises or disappointment

Service

They went the extra mile to try to help get the car back quickly

Service

Everything done as required

Service

Very welcoming and went above and beyond my expectations!

Service

Liz was great

Service

Everything done in a timely manner.

Service

Every thing was explained before the work commenced

Service

No complaints

Service

Kept me up to date with progress of vehicle

Service

They were set up properly to deal with Covid 19 restrictions

Service

Done 1st go everything went like clockwork. Excellent in the current climate

Service

Lucy was helpful and professional.

Service

Great service

Service

Excellent service, particularly given the Covid situation. Made me feel very comfortable.

Service

All the work needed was done promptly and on time

Service

All work completed on time and good loan car provided

Service

Booked in at short notice - but only because I didn't need a replacement car - otherwise I would have had to wait approx 2 weeks. Once booked in everything was dealt with very smoothly and I got my car back the same day - washed and vac'd.

Service

Recalls are always a bit weird when you are not sure why the recall happens, still none the wiser. The people at Stratstone were very good, top marks to the female receptionist who saw me waiting and went and found my keys

Service

Contacting the service department is very difficult with all calls being directed to a service booking number. This team seem unable to transfer the customer to a active service team member for an update on the car status. This was very frustrating.

Service

Very helpful staff who got everything fixed for me very quickly!

Service

The service completed with no issues and the car had been cleaned. The mechanic have left the bottle of remaining screen wash on the passenger seat, a nice touch.

Service

straightforward , answered problem.

Service

I have always received good service here

Service

The service exceeded my expectations.

Service

Efficient workmanship Executed on Time.

Service

Courteous and knowledgeable staff.

Service

Been using this dealership for 20 years, never had reason to complain

Service

Straight forward, staff helpful and did what they said

Service

I was shown courtesy and prompt service.

Service

Staff were on the ball!

Service

All tasks completed

Service

Results were clear and any questions answered satisfactorily

Service

Kept me informed on progress

Service

Service was done without any issues

Service

All work undertaken as agreed within the stated time & my car is now functioning well.

Service

great experience as ever

Service

They always do a 1st class job

Service

The staff were friendly, helpful and on this issue knowledgeable. Having carefully listened to my description of the issue it was rectified with only one half day visit.

Service

Overall, customer service was exceptional

Service

They sorted my problem very quickly. My car was cleaned and vacuumed before it came back

Service

Lucy was really good. She booked my service, explained what needed to be done and was courteous from start to finish. She made you feel comfortable and gave good customer service.

Service

Put car through service promptly knowing I had to wait in shop.

Service

Excellent Service from Stratstone BMW! James made sure we got the perfect car for our family! Really appreciate the fantastic service!

Sales

Mick Casey over at BMW Harrogate did everything he could to ensure that the whole process ran seamlessly. Very helpful and thorough throughout

Sales

Could not fault the experience, choices were given, handover was smooth and follow up call to make sure everything was good.

Sales

Alex was great, fantastic service.

Sales

excellent service

Sales

Excellent communication and service throughout.

Sales

I ordered my car before the Europe wide lockdown due to COVID-19. The initial selection of model etc was easy and the deal was competitive. Once manufacturing re-started the dealership kept me up to date with progress and delivery

Sales

The experience was stress free and the sales people understood my needs

Sales

The sales executive was very efficient...and very helpful in preparing all documentation.

Sales

Great staff

Sales

Sean was excellent

Sales

Would recommend stratstone Harrogate without reservation

Sales

The centre itself is a good looking place. Alex from Stratstone was helpful, friendly and professional throughout. He arranged for me to see other cars with similar features, took an interest in what I wanted and gave a thorough handover at the end.

Sales

Salesperson very polite, knowledgable and helpful from initial meeting until vehicle handover.