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They have always been very polite and provided a five star service.
everything done on time, car returned cleaned and polished
Technician working on car kept us informed
Brilliant front desk support and communication from Tori
1st class service
Prompt communication in terms of response to emails etc. Honest advice given. Used this dealership, which is a 40 mile drive, instead of using my local Cooper/Inchcape dealership.
Exceptionaly easy with such a first class service.
When the incomplete job was pointed out it was inferred that we sorted the rest out ourselves with a black marker pen
The service team at Stratstone are very experienced and are always happy to help
Everything I asked for and expect
Polite and professional
A free recall check and a cleaned car at the end of it!
The whole team are very helpful and I appreciate the use of the service video clips to explain the condition of the car and why work is needed now or later. They help me to avoid unnecessary costs and judge what will be needed in future.
Strange times with the corona virus, car delivered to my house . Nothing else to say. We are invited to go to the showroom after lockdown is over for any help needed
This is our second car and we went back to the same faces and usual brilliant service.
Stratstone Harrogate is an airy and welcoming environment, Kirsty handled the sale well and Melvin was friendly and efficient in the handover.
The staff were friendly, courteous and very helpful during the process. If I need a response to any question they were quick in providing me with a response.
The sale and handover were perfect
I was kept up to speed with the process of the order by Alex Williams and when I was having difficulty with the set up of BMW Wall Box Charger he came to my house to help with the set up
Kirsty was excellent throughout. She was knowledgeable, friendly and helpful. She worked out exactly what I wanted and delivered everything, as promised and promptly.
Exactly as it says, the ultimate driving machine