OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
188 ratings and 127 comments received in the last 90 days.
03 October 2025
Kept informed at every stage
03 October 2025
We were at the showroom for longer than we thought having been told it was an hour appointment. We were there for nearly 3 hours probably because the car wasn't quite ready for us to collect.
03 October 2025
Professional, knowledgeable and friendly staff.
02 October 2025
My finance was sorted out to where I wanted to be on price.
02 October 2025
Louis kept in close contact with me throughout the purchase of the car. Again very high level of customer service I received!
02 October 2025
Very satisfied no complaints whatsoever
30 September 2025
The smoothest and quickest handover I have had with any newly purchased car.
29 September 2025
Car ready when promised and looking lovely
27 September 2025
Great building, had everything you need while you wait and the cold and warm drinks on offer are great, we have a new born so the facilities on offer where perfect for us.
05 October 2025
Amy and her colleagues were excellent.
30 September 2025
Top customer service
29 September 2025
As sbove
28 September 2025
Would have been nice if the car cleaning had cleaned the car. Otherwise a good experience.
27 September 2025
Followed up on promises made
25 September 2025
Always happy with the service at Harrogate. They go above and beyond to help no matter how busy they are.
25 September 2025
I couldn't fault it.
24 September 2025
All done on time
24 September 2025
Good facilities at the showroom. Excellent staff
24 September 2025
As above
03 October 2025
I have purchased many cars from Stratstone, Harrogate over the years. It has always been easy and the service has always been excellent. Oh, and the coffee was great.